Baker
2 months ago
Intranet ContentSpecialist
The Intranet ContentSpecialist will play an important role in the delivery of the newIntranet which is being delivered as a project and will be built onSharePoint Online with integration with other M365services.
Purpose
The Intranet Content Specialist will support the Head ofPR and Communications, Internal Communications Manager and ITProjects Unit in successfully delivering a modern Intranet. Thiswill include involvement in the project, preparation and creationof content, input into design and functionality of Intranettemplates and delivery of training to other contentowners.
Youwill…
- Lead thecontent creation activities within the Intranet ModernisationProject
- Support other areas of the projectduring and after the go-live such as designing templates, testingand documentation. This will include working with colleagues aswell as third parties.
- Partner with departmental stakeholders togather requirements for content on the Intranet.
- Define, plan and schedule the creation andupdates for content on the Intranet.
- Developand manage a community of content creators to implementbest-practice content and community engagement plans.
- Produce governance and guidelines for theongoing management and ownership of the Intranet.
- Be proactive on the improvement of ourIntranet platform, including search engine optimisation, communitynavigation, layout, and on-brand look and feel.
- Data collection and analysis to delivermonthly reporting on the health of the online community, adoptionand engagement metrics and managing opportunities to drive improvedengagement.
Youhave…
- Excellentexperience of working successfully with enterprise Intranetplatforms with excellent content management skills especially forintranets and communication platforms built on the M365 stackincluding SharePoint, Teams and Viva
- Previousexperience of editing copy and content for intranet
- Good Microsoft application knowledge
- Ability to summarise and organise information.
- Previous strong experience of producing clearand concise documentation including user support guidelines andtraining materials.
- A desire to workcollaboratively in a team, drawing on the expertise of colleaguesto ensure that the requirements of the organisation as a whole aremet.
- The proven ability to analyse customerrequirements and advice, from both technical and missionalcolleagues, and develop solutions to support the delivery of theirneeds.
- Demonstrable excellent communicationskills (written and verbal) with the proven ability to conveycomplex ideas/processes/procedures to technical & non-technicalaudiences.
- Excellent interpersonal skills withthe ability to develop strong, successful, and collaborativeworking relationships at all levels within an organisation and withexternal suppliers.
- Excellent organisationalskills, attention to detail, effective time management and theability to prioritise work, and be able to respond to tightdeadlines both as an individual and as part of a team.
- Educated to degree level in a professional orrelated discipline and/or with equivalent relevant practicalexperience and a minimum of ITIL foundation.
- The ability and willingness to work within andbe empathic with the ethos and values
- Strongexperience of successfully delivering training to users both onsite and online, in groups and on a one-to-onebasis
You mayhave…
- Qualifications in Microsoft applications.
- Experience of working in the charitysector.
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