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Mobile Engineer
3 weeks ago
Position Name:Technical Consulting Engineer
Description:Responsible for collectinginformation, analyzing logs, building and testing verificationenvironments, liaising with overseas product development and otherrelevant departments, and resolving problems. On the technicalside, the company is the final point of escalation in Japan, mainlyinvestigating, analyzing, and providing solutions to complexproblems that cannot be resolved by engineers in the user systemsdepartment or support engineers at thedistributor.
- Main products in charge ofsupport: IOS/IOS-XE Router Series,
- The attractiveness of theposition
- You can acquire not only productknowledge but also protocol-level technical knowledge and in-depthtroubleshooting skills.
- You can acquire not only productknowledge but also protocol-level technical knowledge and deeptroubleshooting ability
- In solving customer problems, itis possible to improve both your technical and support skills byisolating issues through interviews, investigating and analyzinglog files, traces and packet captures, and by actually building areproducible environment and performing varioustests.
- In solving customer problems, itis possible to improve both technology and support skills byisolating by hearing, investigating and analyzing log files,traces, packet captures, and actually building a reproductionenvironment and conducting varioustests.
- An environment where you can workhard with various learning opportunities and experienced teamengineer members.
- 3+ years of Linuxserver product technical support/systemengineer.
- 3+ years of Linux server producttechnical support/system engineerexperience.
- Advanced troubleshootingexperience with debugging and packettracing
- Experience communicating withoverseas engineers in English.
- Product verification and supportexperience for network products such as CiscoSwitch/Router
- Experience in operating andmanaging server environments using virtualization products such asVMware
- Basic knowledge of server OS(Redhat, Windows server, etc.)
- Basic knowledge of routers andEthernet switches: Basic knowledge of routers and Ethernetswitches
- Ability to think logically tosolve problems.
- Ability to write businessdocuments (external reports,etc.)
- CCIE orCCNP
- VMware VCP, VCAP holder orequivalent holder orequivalent
- Redhat RHCE holder or equivalentholder or equivalent
This company is a publicly listed,CMMI Level 5, and ISO 9001:2015 certified global company, providingcutting-edge digital transformation solutions and services instrategy, consulting, digital, and technology. With our servicevision “Infinite Possibilities with Technology”and specialized digital transformation skills across all businessfunctions, we work at the intersection of business and technologyto deliver sustainable business value to our clients.
We have a global workforce of 1800+ employees that worktogether with clients—startups, SMBs, and Fortune 500businesses—to drive innovation and deliver on ourpromises to stakeholders. To know more about ourorganization.
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