Reservations Agent
2 weeks ago
About The Job
An opportunity has arisen for a Reservations Agent role to join the Rooms Reservations Team at Jumeirah Gulf of Bahrain Resort & Spa Family.
The main purpose of this position is to maximize rooms revenue and profit through pro-active selling techniques and referral across the resort.
Duties And Responsibilities Of This Role
- Have full and up to date knowledge of the hotel products and services.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client-oriented approach.
- Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
- Handle all reservations through different channels (via email, fax, telephone, website) efficiently. Prepare Pro Forma invoices as requested by accounts.
- Actively participate in maximizing revenue through up-selling.
- Follow up on non-guaranteed and waitlisted bookings.
- Handle no-shows and cancellations efficiently.
- Maximize selling opportunities by adding customer value at every opportunity.
- Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
- Prepare, update, and file all correspondence relating to room sales.
- Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
- Assist on guest visa inquiries.
- Handle Group Reservations by communicating with the Events/Sales Department.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in the form of cross-training or internships in reservations, revenue, or sales department.
- Good knowledge of Opera PMS.
- Intermediate computer skills (Microsoft Office).
- Ability to handle shift responsibilities in the absence of the reservations coordinator and assist newly joined colleagues on the job duties of a Room Reservations Sales Agent.
- A minimum of 1 year work experience in a luxury hotel.
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