Assistant Manager

1 month ago


Abu Dhabi, United Arab Emirates Halian uae Full time
  • upports the development ofResearch Plans (methodology, objectives, questionnaires, samples,lists of respondents, etc.) for the annually re-occurring andbespoke research projects managed by the Research &Insights Function.
  • Responsible theadministration of online surveys and coordination of phone surveys,including survey set-up, reviewing respondent lists, scheduling ofsurvey staff, monitoring response rate towards assigned targets,ongoing quality control of responses and statusreporting.
  • Contributes in the preparation ofresearch reports and presentations, through raw data cleansing,quantitative and qualitative data analysis, visualization andinterpretation of data, and deriving actionableinsights.

External CustomerExperience (CX)

  • Support the ongoing External CustomerExperience (CX) measurement across event organizers, exhibitors,visitors, along with the periodic Commercial, Retail andResidential Tenant Satisfaction Surveys across the client'sreal estate portfolio, as well as the Annual Staff AccommodationSurvey.
  • Work closely with the Customer CareFunction or with the relevant customer management teams to refinethe CX survey design(s) as per the updated customer journeys andobtain relevant and representative customerlists.
  • Contribute towards maintaining theexisting and creating new on-demand CX dashboards aligned withinternal stakeholder requirements, including ongoing open commentcategorization for improved real-time customer feedbackreporting.
  • Escalate customer complaintsobtained through the CX channel to the relevant internal teams andencourage prompt issue resolution and loop closure with thecustomers.


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