CRM Business Analyst

2 weeks ago


Abu Dhabi, United Arab Emirates Dicetek LLC Full time

Overview We are initiating a CRM Transformation program and are seeking experienced CRM Business Analysts to join our team. The role involves working closely with business and technology teams to drive requirements, ensure alignment with banking processes, and support delivery in an agile environment. Responsibilities Collaborate with business stakeholders and technology teams to elicit, document, and validate CRM requirements. Ensure alignment with banking processes and regulatory considerations. Support delivery in an agile environment, including collaboration with product owners and scrum teams. Required Skills and Qualifications Strong CRM expertise (Salesforce preferred) – must Hands-on Agile methodology knowledge – must Excellent communication and stakeholder management skills Preferred Skills Banking industry experience (Retail, Corporate, or Private Banking – mix & match acceptable) Exposure to AI/automation in CRM Quick availability / immediate joiners Seniority level Not Applicable Employment type Contract Job function Business Development and Sales Industries IT Services and IT Consulting #J-18808-Ljbffr



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