Application Support Engineer

منذ 14 ساعات

Dubai, الإمارات العربية المتحدة Tanqeeb دوام كامل
  • Provide first-line support for applications, ensuring timely resolution of issues to minimize downtime and maintain user satisfaction.
  • Monitor application performance and health, utilizing tools to proactively identify and resolve potential issues before they affect users.
  • Collaborate with development teams to troubleshoot, debug, and optimize application functionality based on user feedback and incident reports.
  • Document and maintain detailed records of support incidents, solutions provided, and knowledge base articles for future reference.

Desired Candidate Profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field, ensuring a solid technical foundation.
  • A minimum of 3 years of experience in application support or a similar role, demonstrating hands-on expertise with complex systems.
  • Certifications such as ITIL, CompTIA A+, or related credentials to validate knowledge of industry standards and best practices.
  • Experience with SQL and database management, providing the ability to troubleshoot data-related issues effectively.