Application Support Engineer
منذ 14 ساعات
Dubai, الإمارات العربية المتحدة
Tanqeeb
دوام كامل
مجانًا عبر البريد الإلكتروني أو Google
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- Provide first-line support for applications, ensuring timely resolution of issues to minimize downtime and maintain user satisfaction.
- Monitor application performance and health, utilizing tools to proactively identify and resolve potential issues before they affect users.
- Collaborate with development teams to troubleshoot, debug, and optimize application functionality based on user feedback and incident reports.
- Document and maintain detailed records of support incidents, solutions provided, and knowledge base articles for future reference.
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field, ensuring a solid technical foundation.
- A minimum of 3 years of experience in application support or a similar role, demonstrating hands-on expertise with complex systems.
- Certifications such as ITIL, CompTIA A+, or related credentials to validate knowledge of industry standards and best practices.
- Experience with SQL and database management, providing the ability to troubleshoot data-related issues effectively.