Manager - Data Assurance & Operations Control

Manager - Data Assurance & Operations Control Job Purpose The role is responsible for ensuring the accuracy, integrity, and compliance of data and operational processes within the Banking Operations unit. The incumbent will support the Unit Head in strengthening internal controls, mitigating operational risks, and driving continuous process improvement in line with regulatory and organizational standards. Key Accountabilities Develop and maintain interactive dashboards and reports to monitor key data quality metrics across operational systems. Identify, analyse, and address data exceptions or inconsistencies to prevent breaks in end-to-end operational processes. Collaborate with Operations teams to implement data quality controls and automation initiatives that enhance accuracy and efficiency. Provide periodic data quality insights and exception analysis to management for informed decision-making. Establish a standardized Root Cause Analysis (RCA) methodology to ensure consistent investigation and documentation of recurring issues. Coordinate with process owners to drive timely resolution of identified data or control gaps, ensuring corrective actions are clearly defined and implemented. Monitor and report operational breaches, errors, and data exceptions, ensuring prompt escalation in line with governance protocols. Support continuous improvement by identifying systemic causes of data and process issues, recommending preventive measures and control enhancements. Lead and supervise the Remediation Team responsible for managing and resolving operational and data exceptions within defined timelines. Track and validate all corrective and preventive actions through to completion, ensuring effectiveness of remediation and providing regular status updates and trend reports to senior management. Manage data-related projects end to end from an operational perspective, including leading strategic initiatives such as IGTB and SIGCAP remediation. Ensure effective coordination across Operations, IT, and relevant stakeholders to deliver outcomes aligned with business objectives and timelines. Job Context Collaborate with stakeholders across Operations, Risk, Compliance, and Audit to ensure alignment of data assurance and control practices with organizational policies and regulatory requirements. Support the Unit Head in preparing periodic management reports, control dashboards, and governance presentations highlighting data quality trends, exceptions, and remediation status. Drive staff awareness and capability-building initiatives on data integrity, control processes, and root cause analysis to strengthen overall operational discipline. Education A minimum degree (Bachelor's) in a business related field or equivalent. Experience and Skills Minimum of 7–10 years of banking experience, of which at least 5 years should be in Operations, preferably in a supervisory or control-focused role. Good English language aptitude and fluent English communication skills. Excellent communication, team management, and presentation skills. Proficiency in MS Office applications including Word, Excel, PowerPoint. Attention to detail and adherence to quality standards. Cross-functional coordination, project / change management, and data governance experience. Technical Competencies Advanced Transaction Processing and Control. Advanced Data Management. Advanced Product Knowledge and Documentation. Proficient in Core and Regulatory Banking Systems. Advanced Process Re-engineering. Proficient in Policies and Procedures. Expert proficiency where applicable. Behavioural Competencies Change and Innovation. Proficient Communication. Proficient Evaluating and Solving Challenges. Proficient Results Orientation. Proficient Working and collaborating with others. © 2019 National Bank of Fujairah #J-18808-Ljbffr