GPS Technical Engineer

4 weeks ago


Dubai, Dubai, United Arab Emirates SamTech Middle East Fz LLC Full time
Job SummaryTechnical Support Engineer is responsible for clients' after-sales technical support. He is responsible for ensuring the proper functioning of all vehicle tracking systems by maintaining continuous contact with customers.

Major Responsibilities

Checking and ensuring the units' proper functionality on a daily basis.Reporting to the customers if any faulty unit is found.Coordinating with customers about vehicle availability.Liaising between customer vehicle availability and technician schedules.Arranging schedules for unit maintenance/removals/installations/transfers.Charging customers for any chargeable activity by referring to the contract.Managing unit assignments/deactivations on the system.Ensuring units report properly in case of new installations or transfers.Reporting to customers the work done immediately after any activity performed by the technician.Troubleshooting software issues reported by customers.Reporting to software developers any related issues that cannot be solved by the customer support agent.Configuring units based on installation requirements.Troubleshooting units in case of any related issues.Testing any new or existing hardware to meet specific requirements.Assisting customers through phone/email/face-to-face to clear any queries.Performing training sessions for existing or new customers.Reporting to the accounts team the chargeable activities done by technicians.Regularly visiting customers to build and maintain strong relationships.Preparing daily/weekly/monthly reports based on work requirements and task assignments.Any other work-related task that may arise as per the HoD's instructions.Gathering new software requirements.Testing software after implementation.Ensuring customer understanding post-implementation.Working in Zoho ERP.Communicating with hardware and software teams to achieve results.Checking hardware and providing ideas & details to the development team for implementation in the software.First-level hardware and software troubleshooting.Internal/external training.Ability to learn new technologies.Handling government portals.Ability to learn new software for government projects.Hands-on experience in tracking.Final-level hardware testing.First-level device and configuration checking.Ability to handle multiple tasks.Knowledge of all sensors.Ability to handle government projects.Skills

GPS technical experience is compulsory.Excellent communication skills, both verbal & written.Excellent interpersonal skills and ability to organize day-to-day operational activities.Demonstrated proficiency with Microsoft Windows and Microsoft Office.Ability to manage installation schedules and technician teams.Able to learn new technologies quickly; demonstrated willingness to keep technical skills and knowledge up to date.Excellent organizational skills and ability to adapt easily.Ability to prioritize and work around deadlines.Ability to remain professional, confident, and patient at all times.Must be a team player, able to work effectively and contribute value with limited direction.Strong dedication to customer service.Minimum Educational Qualification

Bachelor's degree in Electronics.Minimum ExperienceGPS technical experience is compulsory: 02 - 03 years.

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