Concierge Agent

4 weeks ago

Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time
  • Handles all guest interactionswith the highest level of hospitality and professionalism,accommodating special requests whenever possible; resolves customercomplaints; assist customers in all inquiries in connection withhotel services, hours of operations, key hotel personnel, in-houseevents, directions, etc. Responds to all guest requests in anaccurate and timely manner making recommendations based on localknowledge and hotel practices.
  • Processespackages, faxes, messages, and mail which may be either outgoing orincoming in an accurate and timelymanner.
  • Works harmoniously and professionallywith co-workers and supervisors.
  • Assure thatdesk collateral and information for restaurants, museums,attractions, maps, and other local attractions are updated andcurrent. Knows what activities are available in the city (theatre,sports, concerts, shows, special exhibits, sightseeing) andestablishes close contacts with vendors in these areas in order toprovide information, ticketing, and reservations forguests.
  • Stores and retrieves guest luggage andpackages.
  • Utilizes a variety of softwareprograms to accurately input special arrangements the guest hasmade and to assure proper billing.
  • Assists withresponsibilities and duties in the absence of or due to heavyvolume in the areas of the Bellstand, Business Center, and lobbycoverage.
  • Provides basic trouble-shootingsupport for in-room services such as Internet, TV movies, games,and Web service.
  • Works closely with Bell Staffto ensure smooth handling of guest luggage, deliveries and specialrequests.

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