Assistant Manager Compliance

3 weeks ago


Dubai, Dubai, United Arab Emirates Charms Education Services Full time

We are a team of highly skilled, experienced, and globally networked professionals who are proud to offer expert advice that empowers the future of the candidates. The support provided by our team is not limited to counseling, evaluation, application, and subsequent immigration but also extends to other pre-arrival and post-arrival services such as arranging accommodation for the students willing to study abroad.

Service Industry / Consultancy

Size – 1 to 10
Services - Study Abroad

Responsibilities and Duties
  1. Counseling of students and parents on various courses for study abroad options like MBA, Masters, Bachelors, etc., language training, and clarifying all doubts of walk-in clients.
  2. Providing counseling to leads shared by management over the phone & converting them for Study visa & language training.
  3. Maintaining a proper database of leads from different sources and following up regularly to ensure enrollment. If the student is registered for language training, then continuous follow-up is required on their performance regularly and guide the student to register for a study visa as well.
  4. Once the student is registered, the following tasks need to be done:
    1. Scan the original documents, get the signatures on the application form, offer letter form, Retainer & procure test email from the student.
    2. Share application via Email / CRM with the Admission team.
    3. Maintain a record of new enrollments in the Student Processing Sheet (Excel).
  5. Coordination with the student & admission team for any pending documents (if required by the institute) and ensure to receive the offer letter in a timely manner.
  6. Tuition fee payment procedure of the student once the offer letter is received.
  7. GIC account creation of the student and its payment.
  8. Booking of Medical Appointment.
  9. Guiding the student about Visa document checklist according to their category SDS/Non-SDS.
  10. Collection of documents, preparing the visa file & sharing it with the Visa Team at Head-office.
  11. If the visa is approved, then guide students for next steps & Visa handover.
  12. If the visa is refused, suggest the student for Re-lodgment/ to apply for another country/Refund as per the student's preference & profile.
  13. Submission of Daily report on Daily Basis (Google Form).
  14. Updating each & every column of the Student Processing Sheet on a daily basis.
  15. Attend Trainings & webinars conducted by the organization and prepare Summary notes to be shared with management.
  16. Other tasks as assigned by the Management / Team leader.
  17. Counsel clients about the student visa process & requirements of countries like Canada, USA, UK, Australia, New Zealand, and Europe.
  18. Explain about colleges and different courses.
  19. Explain about college and embassy fee structure.
  20. Convince and retain the customer in an effective manner.
  21. Provide career counseling to the students in different fields.
  22. Maintain proper records for all meetings with the students.
  23. Follow up with clients for enrollments.
Qualifications and Skills
  • Experienced (in the same field) candidate will be preferred.
  • Excellent sales skills of Canada study visa.
  • Knowledge about study visa of UK, USA, Australia, New Zealand, and Germany will be an added advantage.
  • Counseling the clients regarding requirements of documents, filling procedures, and answering inquiries from customers and resolving issues.
  • Thorough knowledge of Visa Filling and admission process.
  • Effective communication and interpersonal skills.
  • Pleasing personality.
  • Effective and excellent communication skills.
  • Candidate should have in-depth knowledge of Study Abroad.
  • Should be able to work independently and have end-to-end knowledge for university/college courses, admissions, and eligibility processes.
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