Wellbeing Specialist

2 months ago


Dubai, United Arab Emirates Concentrix Full time
About the job

This rolesupports individuals and teams who work in the Content Moderationspace on highly sensitive content. Candidate will help deliver anemployee wellbeing program and provide 1:1 counselling and groupsessions to a multi-cultural team in a diverseenvironment.

Profile:

  • Clinical,Counselling or Industrial Psychologist - at least Master'sDegree
  • Min 2-3 years clinicalexperience
  • Additional certifications in a rangeof therapies beneficial
  • Experience withinnovation & strategy in wellness programs, preferablywithin a Corporate setting
  • Content Moderationexperience would be a big plus
  • Excellentcommunication skills
  • Emphatic and pleasantmanner, blending well with both teams &individuals
  • Able to build requiredtrust
  • Innovativeapproach

Strategy:

  • Driveinitiatives to achieve healthyoutcomes
  • Evaluate program effectiveness andanalyze data
  • Driving Continuous ImprovementInitiatives
  • Recommend organizational process orpolicy change

Employeecare:

Individually

  • Conductneeds assessments/ psychometricassessments
  • Monitor health ofemployees
  • Conduct 1:1 counseling sessions toguide and coach the employees.
  • Monitoremployee’s progress on a regular basis to ensure thattheir needs are met by the course of action, and to adjust it ifnecessary.
  • Manage clinical cases asappropriate
  • Ensure appropriate escalationprocedures in place
  • Tracking alldata

GroupWorkshops/Sessions

  • Designactivity-based, customized workshops based on the particular natureof the work:
  • On how to maintain personal lifebalance, stress management, anger management, how to overcomedepression, therapies, etc.
  • To address commonobservations/issues
  • Report on health outcomesof members

Reporting &Communications:

  • Communicate with theglobal Wellness Team on a regular basis to discuss observations andinsights
  • Communicate with the Global AccountManager on a regular basis, agreeing format and cadence of reports,additionally attending any vendor forums
  • Manageall communications to agents
  • Manage dashboardsand reports creation
  • Report on health outcomesof members
  • Managing personal confidentialrecords and reports


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