Guest Service Agent

6 days ago


Sharjah, United Arab Emirates The Act Hotel Full time
  • To establish and maintain a happyworking relationship with all Front Office staff and otherdepartments such as Housekeeping, Room Service, Engineering, Sales,etc. to ensure a smooth and efficientoperation.
  • To be completely familiar with thehotel procedures, policies and standards related to guestservice.
  • To develop a fine reputation for hotelensuring that it’s policies, products and services areacceptable to the guests
  • To be familiar withhotel product knowledge.
  • To apply guest contactskills, such as telephone manners, maintaining eye contact, usingguests name etc.
  • To strictly adhere to hotelstandards at all Times.
  • To be fully aware offire Safety procedures and evacuationplan.
  • Ensuring all arriving guests are escortedto assigned rooms
  • To attend all trainingprograms as per Hotel or Department trainingplan.
  • To maintain a discreet and confidentialattitude to all guest’sinformation.
  • To help and assist with on-the-jobtraining and orienting all new comers to thedepartment.
  • To be cost conscious with regardsto printing and stationaries and avoid wastage, ensuring costcontrol for department expenses.
  • To be familiarand able to operate all office equipment such as computers, faxmachines, photocopies, key-card system, telephones etc. and toreport any abusing, misusing or malfunctioning of this equipment toF.O.M.
  • To provide a willing, warm and timelyresponse to all guest’s requests.
  • Toprovide a professional image through appearance, behavior andpunctuality following the company policy of hygiene andgrooming.
  • To ensure correct application of roomrates as per Sales and hotel pricingstrategy.
  • To ensure correct postings of allguest charges
  • To maintain discrete andconfidential attitude, with regards to rates, sales strategies andsource of bookings
  • To serve as an informationconsultant on services and facilities of the hotel, and to be awareof the local area (i.e. Tourist attractions, landmarks etc.) andhappenings

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