Cashier

1 month ago


Fujairah, United Arab Emirates ROTANA hotel Full time

BASIC T1RESPONSIBILITIES:

  • Providing advice on available services andproducts to new/existing clients in the retail repair shop; at thefront service desk and over the phone.
  • Creatingrelationships with potential new clients and instilling confidencein our services; identifying issues and providing insight tocustomer s questions.
  • Making recommendations,estimates and invoices for repair services, computers andhardware/software to fit customersneeds.
  • Recording customer information and jobdetails into our support ticketing system, and taking paymentsin-person and over-the-phone.
  • Diagnosingcomputers (hardware, software, performance), cleaning upjunkware/bloatware, removing viruses/malware; restoring OShealth.
  • Backing up user accounts and personalfiles, recovering lost data/files/partitions (program licenses,credentials/passwords, and other systemsettings).
  • Installing, repairing, cloning andupgrading operating systems. Email setup, migration, configuration.Deploying managed softwareapplications.
  • Replacing hardware indesktops/laptops (motherboards, LCDs, touchpads). Rebuilding andassembling custom computers from scratch.

TRADE T2RESPONSIBILITIES:

  • TDB

MINIMUM EMPLOYMENTREQUIREMENTS:

  • Clean,attractive and approachable appearance, friendly attitude andpatience, and confident/persuasive demeanor and communicationskills.
  • Excellent verbal/written/interpersonalskills and satisfactory memory, with ability to blindly type at 30+WPM with goodgrammar/literacy/accuracy.
  • Multi-taskingperformance, ability to work in fast paced environment withoutbeing distracted.
  • Conceptual understanding ofall major hardware peripherals/components and their functionalityin modern desktops and laptops.
  • Moderatefamiliarity with major Windows operating systems and filestructures (Win 7/8/10, Mac OSX 10/11, anyLinux.)
  • Proficiency in using major browsers& apps (Chrome, IE, Edge, Safari, Office 2016-365, Outlook,Windows Explorer, etc).
  • Fundamentalunderstanding of modern software applications (installation,configuration, settings, personalization, anduninstallation).
  • Reliable vehicle fortransportation to and from work, a valid driver s license, and livewithin 30 minutes of central PinellasCounty.
  • Must own your own modern (within 3years old) smartphone, personal computer, and a real bank account(payroll is paid by direct deposit only).
  • Mustpass a drug test and background check, not be on medicationinhibiting cognitive reasoning, and read this entire job listingtwice.
  • 1+ years of customer service/sales ORtechnology support rep experience (retail, direct-to-consumer, orinbound lead environment).

PREFERREDEXPERIENCE:

  • Experienceworking in a computer repair shop, tech service department,automotive repair center, retail store, or customer sales/servicecenter.
  • Competence working with a sales POSsystem (SalesForce, Quickbooks, etc) AND/OR support ticketingsystem (RepairShopr, ConnectWise,etc).
  • Proficiency in diagnosis, testing,replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs,CPUs, RAM, GPUs, LCDs, etc).
  • Knowledge ofbacking-up and restoring file data, user accounts, profiles andsettings, and preferences across Windows and Officeapps.
  • Experience building optimistic rapportwith customers, and showing compassion/optimism during scenarios ofunfortunate financial decisions.
  • Experiencebeing a tech consultant (aka "matchmaker") knowing fundamentals ofnot selling from your own pocket and giving outward advice.
  • Experience in retail product and servicesales, including selling add-ons, bundles, and providing allavailable upgrade options to theend-user.
  • Component soldering, Enterprise VoIPskills, Advanced networking knowledge, Technology certifications(A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE ANDAVAILABILITY:

  • Full-time: 5 days on, 2 days off (one isguaranteed to be Friday or Saturday orSunday).
  • Work shifts are 8:50am - 6:00pm, with1 hour break for lunch mid-day. Closed 7holidays.
  • 4-12 weeks paid hands-on trainingin-store, ongoing professional skillsdevelopment.
  • Position starts as hourly (basedon exp) with 4-12 weeks of paid training(probationary).
  • 1099-contractor for 90-dayprobationary period, and W2 employee after.

COMPANY PERKS &BENEFITS

  • Company-issued Dell/HP Enterprise LaptopComputer(i5-7K/8-DDR4/256-SSD/Win10Pro)
  • Company-paid MSOffice 365 E3 subscription for 5 devices (OneDrive, Outlook, Teams,etc)
  • Company-provided Gunnar Optiks digitalperformance eyewear (Blue UV lightrepelling)
  • Company-issued SkullCandy OTE ActiveNoise Cancelling BT Headphones (for repairarea)*
  • Company-paid Sam s Club, Amazon Primebusiness memberships, and Chase bank accts
  • Company co-paid T-Mobile service w/ unlimitedtalk, text, & LTE internet (keep your #)
  • Company-paid Monthly Allowance for break-roomrefrigerator (Snacks, coffee, soda, etc)
  • Annualcompounding Holiday Bonus - Recognition & Rewards ($100-$3KCash + Gift Cards)
  • Company partnered discountsfrom: Lizard Juice E-Cigs, YouFit Gyms, Goodyear Auto,etc.
  • Cloud Payroll by Gusto featuring Free& Anonymous Cash Adv. (up to $500)anytime.
  • Fully-Digital HR featuring AutomaticTime-Off Requests, Work Verification, and Mobile App.
  • Paid Time Off benefits (PTO) begins accruingon your first day employed (40hrs @ FT)
  • Company co-paid insurance options including:Dental (PPO) & Vision from Humana, Accident Indemnity fromAllstate, & 24/7 TeleDoc from MD-Live.
  • Robust benefit options including: Disability,Critical Illness & Life from Allstate, Preventative Care &Wellness from TransAmerica ($0 co-pay), ID Shield & LegalShield w/ Member Perks Discounts.

COMPANY FEATURES &AMENITIES:

  • Top-rated,highly-regarded and well-respected IT service provider in the TampaBay area.
  • Personable and friendly teamenvironment, down-to-earth Founder, 10+ yearsdeveloped.
  • Best-in-class tooling, resources& automated infrastructure; constantly being improved.
  • Templated processes & procedures forEscalations Support, Performance Reviews, etc.
  • Scheduled performance reviews (quarterly) andcompensation adjustments (annually).
  • Structuredand proven "S.M.A.R.T." Incident Reporting and Course Correctionsystem.
  • Tracked and showcased goals forService/Product sales (showcased weekly, paid w/DD).
  • Static work schedule, consistent hours& days off, overtime never mandated; QoLbalance.
  • Automatic height-adjustable bamboositting/standing desks (28-44") w/ 4 outlets +USB/Cat5.
  • Flexible (un-branded) professionaldress-code (solid polo / dress-shirts, short / longsleeve)
  • Full-amenity break room w/refrigerator, microwave, Keurig, TV + Nintendo Switch(TBD).
  • Provisioned individual Nerf N-StrikeElite 6-shot with ammo (yes, seriously).

[Redeemable at 3 months / 6 months / T2 expert*]


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