LampD Executive

Job Description

Establishment Training Tools

• Compilation and updating of the requisitetechnical training manuals and tools per field in collaborationwith the Director of Talent & Culture.
• Is familiar with Corporate Talent Strategy issued by theCorporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearlyperformance reviews for supervisory staff together with theT&C Department.
• Orders and organisesdistribution of Training Certificates.
• Ongoing information of arising problems or conflicts within thedepartments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnairesand compiles relevant measures for correction or improvement.

Administration

• Compiles course/training requirements andattendance.
• Compiles hotel inspectionreports on the job observance.
• Ensuresproper course material and updated job descriptions for inhouseDepartmental Trainers are available for all departments.Continuously adapts them with relevant supervisors to theiroperational requirements.
• Counseling ofsupervisors/heartist in training matters (How to Train etc.).
• Establishes monthly training quality andbusiness summary reports according to Hotels/regional officerequirements.
• Implements Accor &Pullman Learning & Development standards
• Coordinates updating of personal files of heartisttogether with the T&C Department.
• Ensures that individual development plans are put together on anannual basis for Heads of Departments and below in the property
• Proper Quality Reporting and action planningimplementation according to time frame.

Training

• Training ofinhouse Departmental Trainers and selecting of those to cover everyrequired field
• Conducts coordinates andsupervises all kinds of internal technical training and courses ofthe Department Heads and supervisors.
• Ensures that departmental training schedules are established everymonth in advance.
• Coordinates trainingactivities in coordination with General Manager HODs and RegionalTeam when applicable.
• Oversees the propertyinduction process and programmes
• Ensurescompletion of all training according to the company Training Matrix
• Evaluates and updates property trainingprogrammes and initiatives
• Identifiesstrategic partners for development and delivery of training whenappropriate
• Drives elearning within theproperty

Quality

• Lead planning activities for Quality
• Lead a team of quality assurance committeethat performs quality assurance checks. This includes hiring skilldevelopment and managing performance.
• Setting quality assurance objectives and ensuring that targets areachieved.
• Conduct monthly Quality Assurancemeeting debate planning and action plans and discussing the qualitystatus quo and areas of development.
• Monitorthe guest feedback and staff performance and assess the pros andcons and assist finding keys to develop and maintain high quality.
• Assists in new hire or recurrent trainingdelivery as required.
• Review Global BrandCompliance assessment and improvement reference with the hoteldepartment heads and ensure setting and implementation of theaction plans required.
• Promote quality andperformance improvement throughout the hotel.
• Identifying relevant qualityrelated training needs anddeliver training.
• Gather relevant data andproduce statistical reports in a monthly basis.
• Conducts internal Audits and inspections to ensurestandards and objectives are met
• Coach andmotivate managers and staff and display high influencing skills
• Performs special projects and other dutiesas assigned by management as required.

General

• InformsGMHODsSupervisors regarding important events and news from withinthe hotel operation to avoid misunderstandings and rumors/gossip.
• Activities shall be guided by the principlesshown within the Learning and Development purpose and objectives.
• Takes personal care of a regular exchange oftechnical knowhow with his/her colleagues from learning &development at Corporate Office.
• Familiarwith the Trust You and Quality related systems

Metrics

• Learning and Development Audit
• Brand Audit
• Trust You
• Learning& Development Budget