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Pharmacy Technician
1 month ago
Key jobresponsibilities
- Answerincoming telephone calls from Customer Care associates on a dailybasis and maintain metrics as assigned
- Makeoutbound calls including for a variety of purposes. Includingsituations deemed urgent by clinical pharmacistteam
- Assist clinical pharmacist team withoutgoing MD, pharmacy, and/or customercalls
- Assist Customer Care Associates byproviding guidance and feedback utilizing a consultative approachto continually develop staff knowledge
- Completetickets to support Customer Care Team and Clinical RPhteam
- Maintain advanced understanding of allAmazon Pharmacy's policies and procedures as well as AmazonPharmacy products and services
- Monitor andprocess all help desk assigned tasks on a dailybasis
- Act as primary point of contact forescalated calls by Customer Care Associates, handle escalated callsand follow through until resolution has beenmet
- Manage reporting of customer complaints andprovide resolution per set SLA's, escalating asappropriate
- Investigate and report pharmacyerrors
- Learn pharmacy laws and regulationsnationwide
- Serve as a point of contact for anysystem or technology/software outages and notify all appropriateparties for resolution
- Maintain confidentialityof all customer information
- Work autonomouslyand proactively identify areas in need ofimprovement
- Constant collaboration withteammates
- Customer-centric and commitment toquality
- Work a flexible schedule - shifts willpossibly start and end outside of normal businesshours
- Perform other tasks assigned whileworking in a fast paced environment
We are open to hiring candidates towork out of one of the followinglocations:
Virtual Location -NH
BasicQualifications
Active andunrestricted in-state Board of Pharmacy License or ability toobtain a Pharmacy Technician
License throughthe State Board of Pharmacy within 30 days of start date(Reimbursement assistance
provided).Additional licenses may be required if domicile state differs fromstate of employment.
- Highschool or equivalent diploma
PreferredQualifications
NationalPharmacy Technician Certification (PTCB or NHA)
- Experience recognizing andidentifying patient medications
- Demonstratedability to work as an effective teammember
- Strong organization skills and attentionto detail
- 6+ months of relevant experienceworking with computer and web basedtools
- Experience working under pressure in afast-paced work environment while consistentlymeeting
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