Branch Manager

Job Description

Customer Service
Approve opening / closing of all types of accounts for the branch (Individual / SME).
Check and authorize all types of requests from customer.
Check Norkom system for branch related customers & accounts opening.
Check and approve all high level teller transactions as per the approved 1.5M 2nd level authorization limit and above for the branch.
Verify customer's signature against the specimen on Bank's records.
Ensure all customer requests are satisfied within the acceptable timeline.
Approve all customer requests forwarded by branch to CBG Account Services / TBO for processing.
Check, approve, Sign all letters in the branch
Authorize customer account statements issued by the branch as per the bank policy.
Check and authorize customer request for EAAIC redemption.
Ensure all customer requests received are processed the same day.
Ensure Bank's policy on off-hours is followed
Ensure user's status closed in Globus at end of the day.
Security Items
Joint custodian for branch's Main Vault door.
Joint custodian for customer's Debit card, Returned chq, Chq book.
Custodian of branch door keys & security alarm system code for the branch.
Key / combination as detailed in Keys register on even date.
Custodian of bank's round stamp for the branch.
Custodian of Safe Deposit Locker in the branch.
Access Card no, 24 hours activated for all point of the branch.
Reviews and Controls
Daily branch reported printed / reviewed & signed.
Daily review of the cheque returned report and reporting customer's name to CBUAE, if applicable
Daily vault cash bundle count at EOD to be conducted.
Daily checking of branch surveillance recording system and ensuring that cameras are operating, recording clear images and the time is in sync with Globus time.
Daily independent review of teller voucher against system generated report at EOD
Daily reconciling / proofing of Manager Cheques, E Dirham transit accounts.
Monthly Reconcile the numbered forms register against the actual stock
Monthly review and approve KRI's in RCSA system.
Monthly branch GL account proofing.
Monthly reviews of the keys register Annual exchange of keys with the backup keys.
Monthly, a surprise cash count needs to be conducted.
Ensure strict adherence to SOPs and any change thereto are approved by Head of Distribution, regional heads.
Off hours exercise in the branch is as bank policy.
Ensure back door/ staff entrance door is not used during banking hours unless in case of emergency.
Ensure that any untoward incident e.g. fights vandalism is reported immediately to the Head of Distribution, regional heads.
Ensure all authorizations are as per the delegated authority and any transgression is immediately reported to Head of Distribution, regional heads.
Any suspected/potential cash difference to be reported immediately to Head of Distribution, regional heads on the same day/day of cash difference.
Reporting of financial errors, if any, through the LDM system, on the same day of error.
Qualifications

Minimum Qualification
Bachelor's degree in Business Administration, Management or any related discipline
Minimum Experience
Minimum of 10 years of experience in Customer Service, with at least 5 years in a similar role

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