System Support Analyst

3 weeks ago


Ajman, United Arab Emirates Dautom Full time

Collaboration andSupport: Work closely with other departments, suchas IT, production, and quality assurance, to support their needsand ensure the production system aligns with organizational goals.Provide training and support to users on how to operate within thesystem effectively.

Testing andQuality Assurance: Coordinate and participate intesting activities to ensure meets business requirements andfunctions correctly. Manage the resolution of any issues identifiedduring testing.

Documentation andReporting: Maintain detailed documentation forsystem configurations, procedures, and changes. Prepare reports onsystem performance, incidents, and resolutions to inform managementand help in decision-makingprocesses.

SystemMonitoring: Continuously monitor production systemsfor any signs of trouble. This includes tracking performancemetrics, identifying deviations from expected behavior, andaddressing potential issues before theyescalate.

Troubleshooting andProblem Resolution: Act as the first point ofcontact for any system-related issues. Diagnose and resolveproblems quickly to minimize downtime. This may involve workingclosely with other IT professionals, engineers, or productionstaff.

Maintenance andUpgrades: Schedule and perform regular maintenancetasks to ensure systems operate efficiently. This includes applyingpatches, updates, and upgrades to hardware, software, or othersystem components.

Security andCompliance: Ensure that production systems complywith relevant industry standards, regulations, and securitypolicies. Implement security measures to protect systems and datafrom unauthorized access and potentialthreats.

CapacityPlanning: Analyze current system capabilities andfuture requirements to recommend enhancements or upgrades that willimprove performance or accommodate growth.



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