Kids Club Coordinator

4 weeks ago

Dubai, United Arab Emirates Pullman Ciawi Vimala Hills Resort Spa &Convention Full time

JobDescription

  • The Kid’s Club Coordinatorshall be responsible for the safe, fun and memorable experience theguests and members receive in the Kid’s Club andactivities operations. This must be creative, dynamic person toensure all of the operations are geared toward guest enjoyment andexcitement.
  • Promoting healthy, fun activitiesfor the children of the resort guests and members. Scheduling androtation to ensure activities and events start on time and last theduration.
  • To ensure that all Child Careprocedures are in place and the area related to children activitiesis as per standard requirements.
  • To ensurechildren are logged in and out of the area with due care andconcern.
  • To perform and record regular,structured checks on all areas of the club facilities as out linedby the Line Manager.
  • To oversee all areasrelating to children’s activities andsupervision.
  • To devise a range of activitiesfor all ages and abilities
  • Supervise childrenin such a manor to ensure maximum safety at all times and controlof all children during supervised activity/playsessions
  • To set-up, promote & operatechildren’s birthday parties to achieve departmentchildren’s activity budgets through the active promotionof revenue generating activities
  • Responsiblefor member and guest retention by creating a memorable experiencefor the children and parents.
  • Make decisions atthe guest contact point to delight the guest without forgoingsafety.
  • To keep all equipment clean, tidy andwell maintained including proper and securestorage.
  • To report any damaged or missing itemsin rooms to the Kid’s Club Supervisor for action andfollow up.
  • To hand over all Lost and FoundItems with full detailed information to the Recreation Supervisorand Housekeeping in line with the hotelpolicy.
  • To attend to guests requestscourteously and promptly in the course ofduty.
  • To ensure that all guests enjoy theirstay being offered the finest personalservice.
  • To escort the guests rather thanpointing out directions.
  • To respect the privacyof the guests using the pool and beach facilities and theconfidentiality of information.
  • To report anyguest comment or complaint.
  • Ensures that guestamenities in the pool and beach areas are complete and up tostandards.
  • Handles hotel equipment and supplieswith due care.
  • Responsible for the set-up andcleanliness of the pool and beachloungers.
  • Contributes the hotel'scommitments to the "Environment Charter" (savingenergy, recycling, sorting wasteetc).

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