Parts Supervisor Al Futtaim Automotive Toyota

2 weeks ago

Dubai, United Arab Emirates Al-Futtaim Health Full time


Overview Of TheRole

We are currently lookingfor a Parts Supervisor to work forLexus Dubai. This role is the representation of the brand &parts division to the customer and maintains customer relations toensure an end-to-end engaged customer journey in part operation(retail counter and workshop), that leads to parts supply andrevenue achievement & customerretention.

What You WillDo

  • Achievefinancial objectives by upselling, discount control and promoteaccessories to meet monthly revenuetargets.
  • Enhance customer retention throughconsultation on customer needs & parts requirements, as perrecommended maintenance schedule, to ensure long-term relationshipwith the customers.
  • Coordinate with the Jobcontrollers and Service Advisors on status of parts, itsavailability, quotation, order/arrival and ensure timely progressupdate of Vehicle to customers and to maintain the on-time-deliverycommitment.
  • Active compliance to all StandardOperating Procedures, Company policies & DistributorPrograms to ensure consistency in the customerexperience.
  • Ensure open and closure of saleorder/reservations to optimise stock level & revenue& mitigate the risk of financial loss on a dailybasis
  • Ensure accurate information capture ofcustomer details on SAP for effective customer datamanagement.

Required Skills To BeSuccessful

  • Spare parts sales experience in theautomotive industry
  • Ability to manage ateam
  • Knowledge with partscatalogue
  • Good systems knowledge preferablywith SAP

About TheTeam

This position directlyinteracts with Customers, Service Advisor, Parts Supervisor, JobController, Technicians and Workshop Manager and reports to theAftersales Manager.

What EquipsYou For The Role

  • Possess a good general level ofTechnical Education, Diploma, Bachelors or Automotive EngineeringDegree
  • Minimum of 5 years’ experiencewithin spare parts operations, preferably as a Parts Supervisor oron a similar parts operation role.
  • Ability tospeak, write and read English to deal with supervisors andcustomers
  • Working knowledge of MS office, SAPknowledge preferred
  • Proficient with ElectronicParts Catalogue (EPC)
  • Has good product andprocess knowledge

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