It Front End Support Lead

Found in: beBee S AE - 1 month ago

Dubai, United Arab Emirates DHL Full time
COME JOIN THE WORLD\xe2\x80\x99S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 11 consecutive years until 2023.

Join our team and discover how an international network that\'s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visit

ABOUT THE ROLE

To provide initial set-up and on-going user support for all Front End Services (FES), including hardware, software and other IT equipment\xe2\x80\x99s. To provide first level support for all FES Services. To be responsible for tickets dispatched to the UAE, ensuring correct categorization and timely delivery. To ensure that all DHL Security requirements and legal obligations regarding software licensing are communicated to the IT Services Manager. To maintain/manage IT Infrastructure as per DHL standards and work closely with IT Service Manager to have DR plan in place.

YOUR TASKS
To maintain all Services and hardware at agreed operational performance levels. To resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor. To set up personal computer for both hardware and authorized software. To ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc To ensure that all personal computers have installed with DHL Standard OS, with the latest anti virus software and that all automatic updates are being installed in a timely manner. Plan, deploy and commission new servers / workstations including installation of relevant OS and software to handle increasing business and an expanding user base within the context of relevant MEA policies and procedures. Ensure all issues and requests are logged in the Service Desk. Ensure that Global change control policies are followed. Ensure all new applications and/or new releases are tested and obtained sign-off prior to implementation. Ensure approval is obtained from the Change Control Board (Country stakeholders) before making changes to the \xe2\x80\x9clive\xe2\x80\x9d environment. Plan and deploy software while maintaining asset management, security policies and agreed standard operating environment YOUR PROFILE
5-7 years experience in a technical support role Degree in Information Services / Business (or equivalent) Business process knowledge - domain or industry related Customer and end-user focused Strong analytical skills Creative problem solving skills and an ability to work conceptually Able to achieve results through influencing others Communication skills (English), spoken and written Technical expertise in: Personal computer set up and preparation for use both hardware and software 1st & 2nd Level hardware and software troubleshooting Server set up and preparation for use (hardware and software) IBM / Intel compatible PC hardware configurations Windows 10/11 operating systems Support of standard desktop applications such as MS O365 suites, Outlook, Visio, etc. TCP/IP, SMTP, DNS, DHCP, AD Knowledge of Internet technologies, Zebra Scanners, Network Printers and Audio/Visual systems

DHL

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