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Senior Waiter/ess

2 months ago

Dubai, United Arab Emirates Jumeirah Full time


About Jumeirah and Madinat Jumeirah Resort:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Senior Waiter/ess to join the Al Fayrooz Service Team at Jumeirah Al Qasr. The main duties and responsibilities of this role are:

  • Greet guests with warm welcome and smile.
  • Escort them to their tables.
  • Answer inquiries about food and beverage items on the menu.
  • Assist guests by explaining how various menu items are prepared, describing ingredients and cooking methods, where applicable.
  • Be aware of allergy information on menu items and inform guests where needed or inquired.
  • Check guest's identification to ensure they meet alcohol legal age requirements or requirements as per local law.
  • Offer food and wine suggestions.
  • Take food and beverage orders accurately including any special requests. Inform Kitchen as per the request.
  • Use established food handling and serving techniques as per Jumeirah standard.
  • Responsible for cashiering service such as generating bills from the MICROS system/ presenting guests with fully supported bills or accounts that can be settled by pay approved method, including, and not limited to advance payment, credit/debit card payments, local and foreign currency.


About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Strong communication and interpersonal skills.
  • Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
  • At least 2 years of experience as a waiter/waitress in a luxury hotel.
  • Food and alcohol handling certifications.


About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.