Sap Cs + Crm Functional Consultant

1 month ago


Dubai, United Arab Emirates I-Novate Arabia DMCC Full time
Experience : 7 to 10 Years in SAP ISU CS& CRM
SAP ISU CS/CRM (Customer Service) Functionalities
Well versed in ISU -Customer Service Base customizing and configurationMust have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)Hands on configuration Knowledge in following areas: 1. Interaction Center
2. Move-in,
3. Move-out,
4. Service notification,
5. Service work order,
6. Disconnection/Reconnection, etc....
Expertise Queues(TRFC/QRFC) handling and trouble shootingExperienced in SAP IS-U Business Master Data /Technical Master data configurationShould have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRSWell versed in Functional workflow designedKnowledge in web service integration with SAP & in Mobile Application like Fiori etc....S/4 HANA Customer Management implementation will be an added advantage.Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service processHand on knowledge in CRM middleware configuration and trouble shootingShould have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTIExperienced in CRM Collection management WEBUI integrationIC web Client and SAP CRM IntegrationWell versed in base customizing and WEBUI configurationModule Expertise in CRM Sales and ServiceStrong change management, business process mapping and re-engineering experience requiredCandidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.One full life cycle implementation of SAP ISU CS/CRM is an additional plus.Independently be able to work on project requirements in his/her specific work streams with quality deliverables. Job Type: Full-time
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