People Services Specialist
1 month ago
For more information please visit www.akzonobel.com.
\xc2\xa9 2023 Akzo Nobel N.V. All rights reserved.
Job Purpose
Provide optimal support to AkzoNobel\'s employees by efficiently answering HR related queries on the basis of standard policies and procedures. Escalation of cases to HRMs & Centers of Expertise as appropriate and effective communication with managers and employees. Maintenance of reliable, well-functioning and appropriate HR Information Systems (including SuccessFactors, ZETA, SAP, Performance Management, Talent Management, Learning, Recruitment, etc.) to ensure functional operations at a high quality. Coordination and execution of daily back-office administration and employees services. Coordination and execution of payroll cycle process & related services for multi-Business Units and sites. Maintenance and adherence to quality controls as defined by local & global policies, directives, and applicable laws. Short Description
Receive, action and resolve first line calls and e-mails to the People Services team in line with turn-around time SLA\'s and quality standards on HR transactional topics such as: pay, attendance, benefits, letters, HR systems. Act as the super user of HR systems (Success Factors & ZETA) for the cluster, and take responsibility for periodical data reviews and reporting. Respond to first-line questions and cases and register and control cases in line with our Service Now model Provide customers with knowledge, information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to HR Services second line support in line with applicable suport model. Maintain local organization structure within core HR system; create or modify organizational units and positions after promotions, transfers, and exits. Fostering a constructive dialogue with HR Business Partners, HR Operations Managers & Advisors, and regional / local Center of Expertise to ensure customers are provided a standard and successful employee experience. Create employment contracts, confirmation letters, announcements and memos Manage benefit enrollments, handle benefit administration and update employee eligibility in line with applicable policies. Ensure employee records, both paper-based and electronic, are up to date and accurate. Support creation and maintenance of policies and content on local HR Portals. Support the payroll process by providing timely inputs on variables related to attendance, employee status change, bank account details, etc while applying the right controls. Review time sheets, overtime inputs, and other information in order to detect and reconcile payroll and employee data discrepancies. Verify attendance, hours worked, and pay adjustments, and post information onto designated records and systems. Act as a coordinator and owner of payments and invoices for different 3rd party services contracts managed by HR (insurance, uber, occupational health, etc). Support HRMs with different engagement and wellness initiatives. Experience
A minimum of 4 to 6 years of relevant working experience Bachelor\'s degree, preferably in HR Strong knowledge of SuccessFactors/ SAP systems Strong customer services orientation Ability to interpret and apply the HR policies and procedures Proactively collaborate with project team members/Centers of Expertise to ensure timely, efficient, and accurate deliverables Flexible and stress resistant Accurate, attention to detail and self-standing Capability to quickly learn and master new technology Strong English oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization Project management skills in specialist projects Familiar with national / local labor related laws At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 34718
AkzoNobel
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