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Housekeeping Attendant

2 months ago

Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Do you see yourself as a Housekeeping Attendant for InterContinental Residence Suites Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

  • Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
  • Wears safety protection equipment as provided in line with department regulations and any local legislative requirements.
  • Handles and stores chemicals in line with hotel regulations and any local legislative requirements.
  • Greets and acknowledges guests.
  • Notifies supervisor when service is complete so rooms may be sold or occupied.
  • Reports any room unable to be serviced to supervisor according to established procedures.
  • Reports to supervisor the needed repairs or unsafe conditions
  • Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.
  • Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
  • Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping.
  • Reports, turns in, and/or logs all lost and found items according to established procedures.
  • Maintains Hotel information to be able to provide information to guests.
  • Assists guests and escorts them to locations within the hotel at their requests.
  • Ensures working knowledge of all hotel’s public areas.
  • Ensures cleaning schedules are completed in a routine and timely manner.
  • Recycles where possible.
  • Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.
  • May regularly assist with deep cleaning projects.
  • May have turn-down duties.
  • May assist with other duties as assigned.
  • Safeguards hotel property.

What we need from you:

  • Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Fluency in the English language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers, especially our reservations system, Opera.
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally, you’ll have spent at least two years in a guest service position in a 5-star property.
  • Ability to work independently and within a team environment.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.