Head Of Business Relationship Management

1 month ago

UAE, United Arab Emirates Nawah Energy Company Full time
Business Relationship Management (BRM) Team will be managed/led by the Head of BRM. The team is responsible for interfacing with all of Nawah's Information Communication Technology (ICT) users and business units to understand issues/needs and find solutions to enhance the quality, effectiveness and effeciency (value) of ICT Services.
The Head of BRM will be responsible to oversee the BRM processes and procedures and report metrics and KPIs to leadership to demonstrate success. The BRM team will support Nawah business units in creating business cases to be presented to Leadership Committees/Boards and focus on enhancements to operational abilities.
This individual will define, implement and manage a nuclear industry-aligned Business Relationship Management process/procedure to ensure continuous value creation for the business.
Staff Management Staff management includes staff succession planning; Career Development/Coaching; Staff Scheduling; Project/Work Allocation; Staff Performance Reviews; Managing Staffing/Resource issues; Miscellaneous Administrative Tasks; Being a Role Model for Nuclear Safety Culture Motivate and lead team to obtain objectives
BRM Process/Procedure Management Interface with internal and external stakeholders to understand the inputs/outputs of BRM Define the BRM procedures and educate the organization on them Oversee the execution of the Business Relationship Management (BRM) Process Monitor the BRM performance and provide leadership with metrics and KPI reports Establish necessary documents and templates to support BRM efforts Ensure business requests are transferred into refined requirements or business cases to be actioned
Governance Support the implementation of the Nawah ICT Governance framework Advise ICT leadership on business goals in support of the Nawah ICT Strategy & Roadmap Integrate the BRM Team into the oprtational flow of business requests Lead the creation of business cases and manage them through the review/approval frameworks Interface with the Transformation Board, Technology Architecture Committee, Project & Risk Committee, Service Management Committee and other leadership groups as necessary Develops and distributes key performance indicator (KPI) reports and provides recommendations for improvement
ICT Processes, Procedures and Capabilities Support the processes and procedures required to deliver ICT Services Support ICT teams to enhance operational capabilities and bring new value-added services to the organization Enhance the Service Portfolio and Service Catalog for the organization Support and lead automation efforts to improve operational performance Interface with ITIL processes to ensure attainment of service levels Support ICT infrastructure and applications teams to deliver services that meet customer expectations Support and interface with ICT and Corporate Project Management Offices (PMO) Able to understand the integration and interdependencies between projects and relate impacts to others
Investment Opportunities Provide project and program support to enable ICT Management to capitalize on new opportunities for the organization Create robust Business Cases for opportunities and business requests including ROI, cost-benefit analysis, SWOT analysis, risk analysis, etc. Suggest the elimination of projects that are not aligned with ICT's strategy, have weak business benefits or are duplicate solutions to existing services/software Measure post-project benefits realization of executed business cases with PMO support. Contribute thought capital through creation of executive presentations and papers. Skills Qualifications
All Applicatnts should have a minimum qualification of a :
1. Bachelor's Degree in Computer Science/Engineering or Business Administration 2. ITIL or ISO 20000 Foundation Certified 3. COBIT Foundation Certified
Technical Competency:
All candiadtes should have expertise in the following areas:
- 8 years (total) - 2 years (staff management)
Basic to Intermediate working knowledge of the following: 1. SAP - HR Module; SAP - FICO Module; SAP - LDM; MS-Sharepoint; Remedy (ARS); Infrastructure Components; Application 2. Architecture; Business Objects Reporting Tools
Intermediate to Advanced workingedge of the following: 1. knowlSDLC (AGILE/SCRUM) 2. Microsoft Visio 3. Microsoft Office 4. Gap assessment tools/methods 5. Customer Satisfaction Survey tools/methods 6. Project Management methods and templates 7. Business Case formulation and creation Education Computer Science/Engineering or Business Administration
Job Details Job Location UAE Job Role Information Technology Employment Status Full time Employment Type Employee Number of Vacancies 1 Preferred Candidate Career Level Mid Career Years of Experience Min: 8 Residence Location Other Nationality United Arab Emirates Degree Bachelor's degree

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