Senior Customer Support Engineer For Gulf Ge Gas Power

1 month ago

United Arab Emirates Talent Pal Full time
Summary GE Gas Power
Welcome to tomorrow\'s energy\xe2\x80\x94today
confidential

Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE\xe2\x80\x99s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE\xe2\x80\x99s deep-rooted culture serves as the backbone for every step we\xe2\x80\x99ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person\xe2\x80\x99s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.

Our approach to diversity will be based on the following objectives:
  • Our employees \xe2\x80\x93 to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
  • Our workplace \xe2\x80\x93 to foster an inclusive culture that recognizes employees\xe2\x80\x99 unique needs, helps them reach their full potential, and nurtures their diverse talents.
  • Our community \xe2\x80\x93 to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity. Will guide all aspects of working with customers & internal teams to troubleshoot issues, perform investigations, implement corrective actions and develop risk mitigation strategies across the PS portfolio of Balance of Plant products including Steam, gas, HRSG, Boilers, BMS and Electrical issues.



    GE Gas Power
    Welcome to tomorrow\'s energy\xe2\x80\x94today
    confidential

    Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE\xe2\x80\x99s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE\xe2\x80\x99s deep-rooted culture serves as the backbone for every step we\xe2\x80\x99ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

    Diversity at GE

    We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person\xe2\x80\x99s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.

    Our approach to diversity will be based on the following objectives:
  • Our employees \xe2\x80\x93 to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
Our workplace \xe2\x80\x93 to foster an inclusive culture that recognizes employees\xe2\x80\x99 unique needs, helps them reach their full potential, and nurtures their diverse talents. Our community \xe2\x80\x93 to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity. Roles and Responsibilities

Provide engineering management and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.

Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and reasoning skills while adhering to sound engineering practices, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.

Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.

Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.

Spearhead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.

Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.

Support customer technical review meetings and present recommendations to champion GE\'s commitment technical solution.

Support unplanned/forced outages to meet reliability/availability goals.

Travel to customer location support customer technical review meetings and present recommendations.

Qualifications/Requirements

Bachelors\xe2\x80\x99 degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation),

Significant experience in installation/ commissioning/ maintenance of gas turbines and/or generators,

Extensive experience with power plant design and upgrades, including system evaluation and testing,

Ability to travel 25-50% of the time in Gulf region.

Desired Characteristics

Experience in a matrix leadership environment,

Prior experience in a field engineering or customer service facing role,

Strong working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine is a plus,

Experience working in global, matrix organization; ability to make timely and sound choices based on data,

Strong technical aptitude, including applicable engineering tools and systems,

Flexible to work off hours and weekends to support emergency issue resolution,

Strong oral and written communication skills,

Strong interpersonal and supervision skills.

Additional Information

Relocation Assistance Provided: Yes

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