Credit Collections Officer

1 month ago

Dubai, United Arab Emirates Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Credit Collections Specialist is a key member of the A2C team, and strongly oriented towards Cash Collection/Collection process enhancement and continuous improvement. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with the billing team, sales, operations and commercial. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards.

Key Responsibilities:

  • Provide customer account collection analysis, Aging Reports.

  • Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.

  • Identify issues causing delay in payment.

  • Achieve set collection plans by completing customers’ visits.

  • Reduce overdue amounts by strategic actions and standard collection actions.

  • Follow up reconciliation of the customers (monthly, quarterly and yearly).

  • Responsible for the Bad-Debt and Credit Memo Reports for your portfolio.

  • Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management.

  • Ensure customers received all issued invoices.

  • Verify customers’ accounts balance with company’s balances to ensure proper reconciliation.

  • Provide daily updates to ensure proper collections.

  • Ensure receipt voucher is kept safe at all times and handed over to cashier when voucher is full.

  • Ensure depositing the daily cash collections to the cashier.

  • When necessary escalate collection issues to Manager.

  • Monitor and report monthly KPIs.

  • Be part of the Project Team involved in the implementation.

  • Clearly communicate analysis and recommendations to leadership.

  • Knowledge and adherence to Iron Mountain policy and procedures – department and company standards.

  • Perform Collections Department projects as directed by management.

  • Cash application if required.

What You Will Bring Into The Role:

  • Ability to read, analyse and interpret numerical data.

  • Strong attention to detail, rigorous.

  • Ability to communicate key messages, both verbal and written, clearly across a diverse range of contacts.

  • Drive for Results.

  • Strong in Excel.

  • At least intermediate level of English, both oral and written, ideally Arabic speaking and written.

  • Understanding of the importance of cash within a business, and understanding of the components that can drive improvement results in cash collection metrics to a targeted level.

  • Track record of successfully meeting cash collections. Strong business process definition and analysis skills.

  • Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

  • Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.

  • Driving cash collection to meet targets for A2C as well as embedding a cash mindset in all activities and regional partners.

  • Collaborate cross-functional (Billing Team, Sales, Operations, Finance) to drive the eradication of the root causes of the most frequently occurring customer issues or disputes, ensuring that action plans are documented and executed on time.

  • Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include leading meetings with major customers to discuss issues and agree resolution plans.

  • Managing the implementation and ongoing execution of leading practice cash collection processes including proactive telephone collection, variable automated dunning letter cycles, etc. This will include reviewing results on a monthly basis and making adjustments as and when required.

Functional Knowledge, Skills, and Competencies:

  • Bachelor in accounting, finance, banking, business, or a similar field.

  • A minimum of 2 years' experience as a credit officer.

  • Outstanding analytical capability with attention to detail.

  • Ability to clearly deliver executive-level communications.

  • Advanced user of MS Excel/ Google Sheet (including pivot tables and data manipulation).

  • Very good knowledge of Cash collection and Billing process.

  • End to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.

  • Experience working in a multinational environment in a matrix management structure.

  • AR settlement negotiations with largest customers and senior individuals.

  • Willingness to learn.

  • Thrive as a team player in a fast paced environment.

  • Excellent communication skills – both verbally and written.

  • Detail-oriented.

  • Problem-solving skills which require exercising independent judgement.

  • Excellent organizational skills and the ability to work well under pressure.

  • Strong ethical behavior and the ability to work with sensitive financial information.

What's in it for you:

  • Be part of an ever evolving global organization focused on transformation and innovation.

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

  • Global connectivity to learn from 26,000+ teammates across 52 countries.

  • Be part of a winning team who embrace diversity, inclusion, and our differences.

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.

Category: Finance

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0072785

  • Credit and Collection Officer

    4 weeks ago

    Dubai, United Arab Emirates Belhasa Group Full time

    We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as...

  • Credit Card and Personal Loan Sales Officer

    7 days ago

    Dubai, United Arab Emirates Taamul Credit Review Services Full time

    Job Summary: We are seeking a dynamic and results-driven Credit Card and Personal Loan Sales Officer to join our team. As a Sales Officer, you will be responsible for promoting and selling credit cards and personal loans to prospective customers. Your primary goal will be to meet sales targets and contribute to the growth of our credit card and personal loan...

  • Collection and Credit Assistant

    4 weeks ago

    Dubai, United Arab Emirates STYRO Insulation Mat. Ind. LLC Full time

    Responsible for daily follow-ups and scheduling of collections to a group of companies Clients. - Records daily collection for a group of companies Clients. - Prepares reports for SOA, monitoring of invoices & balance collection status. - Monitors clients paying habits & collection details. - Accepts collections and issue an official receipt - Ensures...

  • Collection Officer

    4 weeks ago

    Dubai, United Arab Emirates ADMIRAL SAFETY CONSULTANTS Full time

    **Job Title: Collection Officer** - Job Summary:_ A Collection Officer is responsible for managing and pursuing the collection of overdue payments and outstanding debts. They communicate with debtors, negotiate repayment terms, and maintain accurate records of collection efforts. The goal is to recover outstanding balances while adhering to relevant laws...

  • Collection Officer

    1 week ago

    dubai, United Arab Emirates Transguard Group Full time

    Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We...

  • Credit Officer

    4 weeks ago

    Dubai, United Arab Emirates Aramex Full time

    **Job Title : Credit Officer** **Job Purpose**: To implement effective collection plans and programs that will ensure collectors are equipped with the proper tools to achieve collection targets. **Key Accountablities**: Obtain customers’ satisfaction with regards to timely delivery of invoices. Develop guidelines for the collection process that complies...

  • Credit Officer

    3 weeks ago

    Dubai, United Arab Emirates ARAMEX Full time

     Obtain customers’ satisfaction with regards to timely delivery of invoices. Develop guidelines for the collection process that complies with the organization procedures. Review and approve new customers’ applications to ensure proper credit check. Manage collectors’ plans to optimize collection targets. Review and define...

  • Credit and Collection Officer

    4 weeks ago

    Dubai, United Arab Emirates Brinks Global Services Full time

    Should possess good accounting knowledge, understanding about the transaction. - Should have good Analytical and interpersonal skills. - Well versed in Microsoft Office, especially in Excel. - Prepare excel report of aging. - Cash & Freight collect shipments, report preparation and circulation among the team. - Export Summary & Details transactions for the...

  • Relationship Officer

    4 weeks ago

    Dubai, United Arab Emirates Credit Card Sales Full time

    Hiring Direct Relationship Officer for a Leading Bank in Dubai. Relationship Officer - Credit Card Sales - Dubai Salary AED 2500 to AED 5000 Monthly Plus Incentives. We Provide Visa & Mediclaim Please Whats App your CV to Vijay - 0569656422 **Salary**: AED2,500.00 - AED4,000.00 per month

  • Credit Control Officer

    4 weeks ago

    Dubai, United Arab Emirates G4S Full time

    Main Responsibilities - Manage credit risks and cash allocation and update customer contract details. - Ensure payments from customers are collected as per the approved credit terms. - Collection of outstanding receivables. - Reduce the overall outstanding days and amounts overdue. - Resolve invoicing or other issues that cause nonpayment. - Continuously...

  • Credit Controller

    4 weeks ago

    Dubai, United Arab Emirates SellerPlex Accounting & Payroll, inc. Full time

    _**We are looking to hire an experienced credit controller to expertly manage the debts of our company. **_ **Credit Controller Responsibilities**: - Evaluating new credit requests and conducting client credit checks. - Managing and collecting debts from company debtors. - Setting up the terms of credit for new clients. - Negotiating payment plans. -...

  • Credit Controller

    2 weeks ago

    Dubai, United Arab Emirates NTT Ltd Full time

    Skills / Qualifications Bachelor's degree in Accounting or FinanceFinance or accounting qualification along with 3 years of relevant credit control / collections experienceSAP experience 2 yearsProficient in MS OfficeExperience of delivering collections to target and managing customer accountsAbility to prioritise and manage several clients (government...

  • Credit Controller

    4 hours ago

    Dubai, United Arab Emirates Pristine Technologies Full time

    MKV Luxury Car Rental is seeking a highly organized and detail-oriented Credit Controller to join our growing team. In this role, you will be responsible for managing the credit control process for our car rental business, ensuring timely payments from our customers. **Responsibilities**: - Process car rental invoices and statements accurately and...

  • Collections Officer

    7 days ago

    Dubai, United Arab Emirates Aqua Properties Full time

    **Responsibilities** - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Take actions to encourage timely debt payments - Process payments and refunds - Resolve billing and customer credit issues - Update account status records and collection...

  • Credit Controller

    4 weeks ago

    Dubai, United Arab Emirates One World Rental - Global Technology Hire Full time

    One World Rental is a leading global IT rental company specializing in providing a wide range of IT and technology equipment for Business and Corporate Events Industry, from Computers and Tablets to AV, WiFi, and Staffing solutions worldwide. With international offices and a commitment to growth, we seek a dynamic and motivated Accounts Receivable / Credit...

  • Credit and Collection Officer

    4 weeks ago

    Dubai, United Arab Emirates Fynkom Solutions LLP Full time

    Keep track of assigned accounts to identify outstanding debts. - Plan course of action to recover outstanding payment. - Handle questions or complaints - Update account status and database regularly. - Create trust relationships with debtors, when possible, to avoid future issues. - Excellent communication and people skills. - Experience in working with...

  • Retail Collections

    4 weeks ago

    Dubai, United Arab Emirates Adecco Full time

    **Retail Collections / Collection Administrator** THE ROLE: This is role is cut for a dedicated and results-oriented Collections Administrator who advance excel knowledge and has excellent skills in time management, efficient coordination with members and prioritizing tasks to ensure that premium posting processes is done with efficiency and on timely...

  • Credit Collections

    4 weeks ago

    Dubai, United Arab Emirates WeSource Full time

    Start Date: Immediate joining / 15 days’ notice. - Monthly Salary AED 4,500 to AED5,000 - Team: Finance - Visa: Own Visa - Contract Tenure: 3 months extendable - Working Days: 5 Days a week - Years of exp: Minimum 1 - 2 Yrs. - Shift timing: 08:00 to 05:00 pm / 09:00 to 06:00 pm. - Work Location: Business Bay **Responsibilities**: - Make attempts to...

  • Credit Manager

    3 weeks ago

    dubai, United Arab Emirates Robert Walters Full time

    The Credit Manager is responsible for overseeing the credit management of the organisation and the management of the credit control team.-Leading and motivating the credit control team in order to achieve collections targets.-Overseeing the effective collection of company debtMonthly reporting of the Key Performance Indicators for the department.-Managing...

  • Credit Control Officer Jobs in Dubai UAE 2023 | G4S Careers

    3 weeks ago

    dubai, United Arab Emirates G4S Careers Full time

    Credit Control Officer Jobs in Dubai UAE 2023 | G4S CareersFor More Top Organization Jobs Click HereDescription:G4S is currently looking for a Credit Control Officer / Collector based in Dubai. The successful candidate will be responsible for controlling and maximizing collection of outstanding receivables by ensuring payments from customers are collected as...