Fitness Manager

Found in: beBee S AE - 4 weeks ago


Dubai, United Arab Emirates MEFITPRO Full time
The Fitness Manager has a key role in impacting the Retention of Gym & PT Members. The role demands a hands-on approach, with meaningful and impactful presence on the floor in the Gym. The Gym vision includes a genuine bonding with our members, where their goals & aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen.
KEY RESPONSIBILITIES
  • Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, staff are in a state of operational optimality.
  • Owns the Gym & PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery & Member Retention; Scheduling & Programming; P&L Management
  • Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets
  • Designs Personal Training Programs and manages the Personal Training feedback process; ensuring a systematic feedback mechanism to members.
  • Acts as an easily available ear to all Members, always ready to discuss objectives, goals, achievements, programming, and progress
  • Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, staff executing their duties as per Standard Operating Procedures.
  • Manages the Personal Trainers and their clients sessions; reporting the sell-in / sell-out weekly to the management.
  • Liaises informally with Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions.
  • Run Periodic Surveys online and through member feedback form to report on the complaints and action it with the relevant Unit Head / Process owner.
  • Coordinates closely with both the other department heads and GM to ensure members are receiving the attention and care we aspire to.
  • Other duties as assigned, including: GM Stand-In; Manager on Duty; Customer Relationship Management duties
  • Responsible for patrolling our facilities in order to Scan-Validate Members RFID Bracelets
  • Will assume responsibility for: o Daily monitoring of Gym / CrossFit Class Bookings & Attendance (via Sentinel)
    o Compliance re. Booking / Attendance Policy
    o Weekly presentation of Bookings / Attendance / PT Frequency & Packages Inventory data to GM
    o ROTA of Gym Instructors
    QUALIFICATIONS
    • Diploma Certificate
    • REPS L2 or L3
    • First Aid and AED Certified
    • Computer skills MS Office, internet, membership systems EXPERIENCE
      Minimum 2 Years Experience as Assistant Fitness Manager
      Experience as a personal trainer is a plus.
      KNOWLEDGE, SKILLS & ABILITIES
      • Advanced knowledge of exercise physiology, kinesiology, and anatomy
      • Outstanding communication skills and ability to instruct and teach.
      • Experience in the management of human resources and business management
      • Excellent customer service skills

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