Manager, Product Management | Dubai, UAE

4 weeks ago

Dubai, United Arab Emirates Mastercard, Inc. Full time

Manager, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management

Manager, Product Management - Mastercard Payment Gateway Services (MPGS)

The MPGS regional product management team is part of a regional product function at the centre of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants.

Overview

The Product Manager, will support the Product Management team in evolving our portfolio of Domestic Scheme, Mobile Wallets and Alternate Payment Methods supported across our MPGS offering. He/She will work closely with our Global and Regional Product Directors and regional leads to determine market needs and roll out suitable products and solutions that will enrich our local payment offerings across key markets.

Product Managers in Mastercard Gateway Payment Services
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Own the engagement with Domestic Schemes and APM providers for Mastercard Gateway in partnership with the market teams across EEMEA and be the connector to ensure the commercial success of this product while ensuring technical success through close partnership with Technology teams
• Drive globally-relevant solutions by understanding regional needs and trade-offs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation-taking into account how our products all work together to serve customer needs

Role
• Prioritize development efforts as they align against product strategy
• Design and conduct user research, including customer interviews, in order to deepen understanding of customers' pain points, motivations and opportunities
• Ensure consistent alignment between business priorities and development objectives
• Oversee timely and high-quality execution of creation of technical requirements
• Drive the Go-To-Market and commercialization of our solutions for Domestic Scheme, Mobile wallets and Alternate Payment Method products suite
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All About You
• Agile product management experience in payment products or related discipline
• Experience in managing solutions designed for payments or a related financial services sectors preferred.
• Analytical, solutions-oriented skillset with the ability to drive thought leadership.
• Experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness
• Keen understanding of competitive offerings and industry trends in the self-service analytics space, and the ability to translate that understanding into meaningful actions and enhancements
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features
• Excellent written and verbal communication skills including the ability to interface with clients
• Highly organized and able to deal with multiple and competing priorities
• Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)
• Bachelor's degree in business or relevant experience
• Technical background (e.g. Computer Science or related field) a plus
• Advanced degree is helpful

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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