Solution Architect

Found in: beBee S AE - 3 days ago


abudhabi, United Arab Emirates Etihad Airways Full time
Solution Architect (CRM - Contact Center , Loyalty)

Solution Architect (CRM - Contact Center , Loyalty)

Location: 

Abu Dhabi, AE


#job-location.job-location-inline { display: inline; }


 


 


 


Synopsis

The purpose of this role is to lead and drive the design & development of CRM -Loyalty/ Contact Center solutions for any one of airline domains such as Commercial, Cargo, and Engineering.  Working with business stakeholders and internal and external development teams, the role will ensure the alignment of solution designs conforming to regulatory demands, architectural standards, business requirements, budgets, and IT strategy. This role is critical in being the change agent of our Agile transformation journey, to introduce fit for purpose and affordable technologies that are evolvable. 



Accountabilities

•    Strong communication skills, with the ability to communicate with stakeholders clearly and concisely.

•    Strong understanding of CRM concepts and best practices: A deep knowledge of the principles of CRM and how to apply them to the organisation.

•    Technical expertise: Strong technical background, including experience with CRM software, databases, and integration with other systems.  Familiarity of programming languages such as SQL, Apex, Java, and C#

•    Ability to understand the data requirements of the organisation, ability to analyse data, to provide valuable insights to internal and external stakeholders.

•    Understanding of industry standards and regulations related to data management and customer data privacy.

•    Knowledge of various solution design methodologies, architecture design patterns and best practices in the CRM context.

•    Manage and coordinate work for the onshore and offshore teams, provide guidance, technical support, and guardrails to the development teams. 

•    Have an appreciation of the latest trends, patterns and technologies that will benefit the organisation 

•    Responsible for developing domain driven design that are following agile architecture principles (emergent design, intentional design) and provide holistic and connected solution design that meets the business requirements, strategy, and vision

•    Being an integral part of the value stream, this role is responsible for developing roadmaps and solution intents along with target state architecture with clear transition steps to improve our core capabilities in Etihad group. This includes developing specific design patterns, standards, and an active architecture runway for the value stream, on an ongoing basis.

•    Develop the design and implementation of solution architecture as part of both agile and waterfall delivery, enabling innovation, cost efficiency, strategy alignment and speed to market.

•    Ensure solution and technology architecture standards, governance and principles are implemented effectively within the Value Streams using the Etihad Well Architected Framework.

•    Works closely with all stakeholders in DTI to ensure the solutions defined & developed align with the agreed technology roadmaps, business capabilities, DTI strategy and are implemented as designed. 

•    Evaluate and introduce new technologies that accelerates delivering business value

•    Provide consultation to the product and project delivery teams, identifying ways to apply new or existing technologies to support business initiatives, innovation, facilitating the reuse of ideas, components, services, and proven patterns within the Value Stream 

•    Contribute to improve the maturity of Architecture practice, by constantly evaluating and making necessary changes to patterns, standards, policies, guardrails, and other enablers.

•    Contribute to development of the business capability model for the Etihad group and keeping it alive



Education & Experience

•    Solution and Technology Architecture expertise with a minimum of 12 years of work experience in designing Enterprise grade solutions, with a proven track record in executing complex IT projects. 

•    Expertise in Airline domain (PSS, Airline and Airport operations, Cargo, engineering etc) is preferable

•    Experience of Enterprise architecture, Service Oriented Architecture, microservices, and other integration methodologies, ideally in Airline domain

•    Experience with the architecture of mission critical, high transaction volume environments

•    Experience with the full software development life cycle using traditional and agile methodologies.

•    Excellent communication skills with experience in C level stakeholder management. The position requires working closely with other architects, business teams, and project teams

•    Proven experience in recognizing the corporate strategy and realizing all business processes that define how a company achieves its strategic goals.

•    Experience in seeking the alignment of business and IT, driving common approaches, delivering sustainable, re-usable enterprise architecture using both agile and waterfall methodologies

•    Bachelor’s degree in Computer Science or related degree is desirable. One or more Certification in Solution and/or Enterprise Architecture is preferred. – e.g. Well Architected Frameworks, SAFe Architect, TOGAF, Open Certified Architect, ISEB Architecture

•    Experience in SAFe Agile and other methodologies preferred. 

•    Certifications in one or more of the CRM technologies would be preferable: Salesforce, Dynamics 365, SAP CRM, Oracle CRM etc.

 



About Etihad Airways


Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.


Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.


To learn more, visit etihad.com



.buttontext4848918d20173fe4 a{ border: 1px solid transparent; } .buttontext4848918d20173fe4 a:focus{ border: 1px dashed #005f96 important; outline: none important; }

.buttontext3e2b577e39b42e2c a{ border: 1px solid transparent; } .buttontext3e2b577e39b42e2c a:focus{ border: 1px dashed #005f96 important; outline: none important; }

COVID-19 UPDATE: The health and safety of our communities—including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.






  • Cloud Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Bespin Global Full time

    Bespin Global is a Digital Transformation & Cloud Consultancy and certified Managed Service Provider (MSP), Bespin Global is here to help clients adopt cloud to enable business and digital innovation. At Bespin Global, we're obsessed with our client's digital transformation journey, making it as seamless as possible and ensuring all their business needs...

  • Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Logixpro Technology Systems Full time

    Position/Role: Solution Architect - REMOTE WORK With Experience in: MDM data governance processes, MS SQL, DSP (Data Stewardship Platform), SKP (Syniti Knowledge Platform) We are hiring REMOTE RESOURCES in the Europe, Middle East and Africa (EMEA) region for the role below: Role will have responsibilities for the implementation and support of Master Data...

  • Solutions Architect

    Found in: beBee S AE - 1 week ago


    abu-dhabi, United Arab Emirates Halian Full time

    Our ClientOur client is one of the leading healthcare information company with a proven track record working with healthcare facilities across the globe.Job SummaryAs a Solution Architect on the Support Services Organization aligned with Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients....

  • Senior Solution Architect

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates beBee S AE Full time

    Description Leading bank in Abudhabi is looking for Senior Solution Architect will be responsible of assessing the current technology landscape, identify areas of improvement, provide innovative and cost-efficient solutions using on-prem and or cloud providers.Skills Skillset and experience:n-tMinimum 5 years of experience as a Solution Architect in the IB...

  • Architect- Solution

    Found in: beBee S AE - 2 weeks ago


    abu-dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Architect- Solution - Cards Full-time Division: Magnati Sub Division: Magnati - TechnologyCompany DescriptionMagnati is a regional leader in the payment solutions industry focused on direct acquiring, issuer processing and acquiring processing.Magnati provides government, merchant and institutional clients with an intelligent payments platform that monetises...

  • Sap Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Etimad Holding Full time

    The Role Job Responsibilities Review the Business Requirements Specifications and use cases Design end-to-end IT solutions for projects, integrating multiple systems (bespoke and COTS) and ensuring that designs adhere to agreed design standards and methods Provide technical leadership on projects, managing subject matter experts and application designers to...

  • Sap Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Etimad Holding Full time

    The Role Job Responsibilities . Review the Business Requirements Specifications and use cases . Design end-to-end IT solutions for projects, integrating multiple systems (bespoke and COTS) and ensuring that designs adhere to agreed design standards and methods . Provide technical leadership on projects, managing subject matter experts and application...

  • Sap Functional Integration Lead

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Metamorfs Infotech Full time

    S/4HANA Solution Architect must have 15+ years of SAP experienceMinimum 2 to 3 Large Greenfield implementation experience where he must have worked as Solution Architect.He must have worked in 2 large S/4HANA implementationHe should be able to lead Integration discussion of modules, MES, PS, PPM PP, QM, EWM, TM, EHS, GTS, FICO and connect overall...

  • Solution Architect

    Found in: beBee S AE - 2 days ago


    abu-dhabi, United Arab Emirates Etihad Aviation Group Full time

    Solution Architect (CRM - Contact Center , Loyalty) Solution Architect (CRM - Contact Center , Loyalty)Location: Abu Dhabi, AE SynopsisThe purpose of this role is to lead and drive the design & development of CRM -Loyalty/ Contact Center solutions for any one of airline domains such as Commercial, Cargo, and Engineering. Working with business stakeholders...

  • Clm Technical Solution Architect Full Time

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Marc Ellis Consulting Full time

    Date Posted: Posted 2 weeks ago Location: Abu Dhabi Job Title: CLM Technical Solution Architect Technical Solution Architect Responsibilities Design seamless automated solutions for CLM enterprise application Liaise with business analysts and business leads and Banks’ IT and to ensure the solution design meets requirements Liaising with client...

  • Architect- Solution

    Found in: beBee S AE - 2 weeks ago


    abu-dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Company DescriptionMagnati is a regional leader in the payment solutions industry focused on direct acquiring, issuer processing and acquiring processing.Magnati provides government, merchant and institutional clients with an intelligent payments platform that monetises data, using next generation technology to deliver improved experiences and increased...

  • Solution Architect

    Found in: beBee S AE - 4 hours ago


    Abu Dhabi, AE Etihad Airways Full time

    On this page you can apply for Aviation job: Solution Architect (CRM - Contact Center , Loyalty)

  • Presales Solutions Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates MPH Full time

    Job Title Presales Solutions ArchitectDescription Responsibilities:Solve business and technical problems for prospective clients and customers. Uncover and understand customer goals and challenges and determine which Oracle Cloud Application or Technology product will solve their business needs.Propose correct BOQ composed of relevant SaaS components in...

  • Digital Solution Architect For Abu Dhabi

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates Unity Infotech Full time

    We are looking Digital Solution Architect for Abu Dhabi Domain: Banking Banking Domain experience is mandatory & experience working in Agile teams using SCRUM Experienced in different integration patterns, tools, technology & trends.Experienced in Microservices and SOA principals, guidelines and supporting technology.Strong understanding of...


  • Abu Dhabi, United Arab Emirates AWS EMEA SARL (Dubai Branch) Full time

    Job Title Associate Solutions ArchitectDescriptionJob summary Are you passionate about collaborating with technology and business leaders to deliver cloud-based solutions? Amazon Web Services (AWS) is seeking recent graduates, early career professionals with interest and/or background in Security, Networking, Spot, Containers or Databases for Associate...

  • Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Central Bureau Recruitment Services Full time

    Duties? Works with major Line of Business application owners and Business Analysts to document and refine business requirements.? Provides business analysis and documents process design of system functions and processes as identified in the Business Architecture.? Supervises and ensures quality delivery of the analysis, design, and build of the overall...

  • Solution Architect

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates Group Full time

    Overview: Group 42 is seeking talented, mid- to senior-level candidate to join our team. The candidate will join a dedicated, high-energy team of individuals with an outstanding track record. Standards are extremely high, and excellence is a daily requirement rather than the exception. The candidate will work with clients in the smart city industry. These...

  • Solution Architect

    Found in: beBee S AE - 3 weeks ago


    Abu Dhabi, United Arab Emirates Al Rostamani Communications Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • Solutions Architect

    Found in: beBee S AE - 7 days ago


    abu-dhabi, United Arab Emirates Amazon Web Services MENA FZ Full time

    Would you like to help our public sector customers innovate like Amazon – and deliver breakthrough experiences for their end customers? Are you passionate the use of technology and cloud services that help drive innovation? Would you like to be part of building a fast-growing program in the UAE?As a solutions architect for Customer Innovation Programs...

  • Head Of Solutions

    Found in: beBee S AE - 2 weeks ago


    Abu Dhabi, United Arab Emirates Halian Full time

    Our Client Our client a leading Cloud Solutions Provider is hiring an experienced Head of Solutions with at least 10 years of consulting, pre-sales and solution experience within in Cloud/Data for a permanent role in Abu Dhabi. Your Responsibilities Ownership for all solution delivery from the Architect and technical team Consolidate all team deliverables...