Support officer

Found in: beBee S AE - 4 days ago


United Arab Emirates Abu Dhabi Islamic Bank Full time
Role : Support officer
Location : Dubai

Role Purpose:

To Enhance support function to frontline Staff’s by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures resulting in achieving business revenue targets and Customer Experience

Key Accountabilities of the role
  • To meet the KPI of as defined by Management on Application Processing on system CRM Approvals
  • To ensure all the applications are entered into the system are error free and as per policy.
  • To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don’ts polices.
  • To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
  • To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
  • To ensure all files are disbursement error free and timely manner for CX.
  • To ensure all related stationary control, issuance and tracking is adhered to as per defined SOP.
  • Maintain defined MIS as per business requirements.
  • Adhoc requests as per business requirement
  • Identify and close process gaps to improve efficiency to ensure seamless customer experience.
  • Adhere to ADIB policy/procedure.
  • To attend assigned training for self-development.


Specialist Skills / Technical Knowledge Required for this role:

  • Broad knowledge of Retail Banking products & services
  • Business Communication Skills
  • MS Office
  • Good Knowledge of UAE banking practices, regulations & risks.
  • Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.



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