Tier 2 Technical Trainer

Found in: beBee S AE - 2 weeks ago


United Arab Emirates Al Futtaim Group Full time

Tier 2 Technical Trainer | Automotive | UAE

About the Role

 

We are seeking a highly capable and motivated Technical Training Consultant for our Automotive division to play an active part in a team of dedicated trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programs utilizing a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.

 

Job Duties

 

  • Ensure all training material is up to date and in line with modern repair methods and technology
  • Responsible for delivering and supporting all components of associate progress through to certification
  • Arranging and conducting competency testing and assessments
  • Developing and updating training programmes and material
  • Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data
  • Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination
  • Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines
  • Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
  • Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required
  • Participate and execute adherence to company and distributor policy and procedure compliance
  • Ensure the successful implementation of distributor technical training, fix it right activities, value chain and distributor fundamentals training activities
  • Monitor, review and implement occupational health and safety, operational standards, technical support training activities
  • Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations
  • Support all branches with training in relation to technical support in terms of campaigns, service schedules and equipment audits
  • Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery


Skills

Minimum Qualifications and Knowledge:

  • High level of proficiency in both written and Spoken English, (additional languages advantageous)
  • High level of proficiency with digital learning platforms & material / video editing software
  • Driving License

 

A High-Level Qualification in:

  • Technical area applicable to the technical discipline (Passenger Cars)
  • Adult learning or training and assessment certificate or equivalent    

 

Minimum Experience:  

  • Min of 2 years of Technical Training or Coaching role                                                                                  
  •  Min of 5 years of Automotive Industry Experience                                                                                       
  • Proficient to Master Technician Level or industry equivalent 
  • Customer Facing Role Experience is an advantage                                            
  • Assessment qualification is preferred                                                 
  • Ability to demonstrate modern vehicle diagnostic and repair methods?                                     

 

 Job-Specific Skills: 

  • Ability to train and coach, build relationships and utilize skills appropriately
  • Ability to provide outstanding customer service
  • Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
  • Ability to maintain strong, accurate administration skills
  • Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
  • PC Literate, proficient in Microsoft Office programs and video authoring and editing software
  • Ability to develop tailored training materials to suit the local market



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