Field Service Rep II HW

Found in: beBee S AE - 4 days ago


United Arab Emirates Varian Medical Systems, Inc Full time

Together, we can beat cancer.


At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.



We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.



If you want to be part of this important mission, we want to hear from you. 




The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.



Key Requirements


  • Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance


  • Installations and upgrades per VMS guidelines.


  • Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.


  • Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.


  • Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.


  • Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.


  • Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.



Minimum Required Skills and Knowledge:


  • Sound knowledge of and sound professional technical experience with micro-computers/PC based systems Sound computer usage and debugging skills


  • Ability to identify and repair complex software and delivery system network problems.


  • Identify and resolve imaging system defects.


  • May be able to perform system relocations.


  • Highly proficient at diagnosing and solving complex mechanical problems, including simple vacuum leaks.


  • Able to perform vacuum system gun replacements and target replacements.


  • Maintain certification status for C3 products and achieved certification for TrueBeam


  • Proficient in most advanced modalities of Varian product lines within geography.



Other Desired Skills and Knowledge:


  • Proficient at defusing difficult customer situations.


  • Understands and utilizes the escalation process to Sr FSR


  • Management, NTS, PSE or Applications Required Certifications and Training


  • Has completed combined beam & combined imaging Level 2/3 VMS certification testing.


  • Has completed TrueBeam certification Applicable to the Oncology Systems


  • Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.



#LI-Remote


#LI-OS1



Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.



Fighting cancer calls for big ideas.



We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.



#TogetherWeFight



Privacy Statement




  • Field Service Rep III HW

    Found in: beBee S AE - 2 weeks ago


    United Arab Emirates Varian Medical Systems, Inc Full time

    Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers,...

  • Completion Field Engineer Ii

    Found in: beBee S AE - 2 weeks ago


    Abu Dhabi, United Arab Emirates Weatherford Full time

    Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that...

  • Sr. Java Sales Rep

    Found in: beBee S AE - 3 weeks ago


    Dubai, United Arab Emirates beBee S AE Full time

    Who are ?We??ÿWe are a world class team of high caliber software sales executives, hailing from top-tier software sales backgrounds.ÿWe are a young, dedicated team, leveraging each other?s insights and abilities to produce holistic solutions to difficult problems.ÿWe have the resources of a large enterprise and the energy of a startup.ÿWhat are ?We?...

  • Field Service Engr II

    Found in: beBee S AE - 1 week ago


    Dubai, United Arab Emirates beBee S AE Full time

    Join a team recognized for leadership, innovation and diversityThe future is what we make it.When you join Honeywell, you become a member of our distributed team of problem solvers, innovators, dreamers and doers who make the things that make the future.That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe...

  • Shareholder Services Specialist II

    Found in: beBee S AE - 2 weeks ago


    United Arab Emirates Abu Dhabi Islamic Bank Full time

    Role: Shareholder Services Specialist IILocation: Abu Dhabi – Al Bateen BuildingROLE PURPOSE: Practice Share Registration Services day to day activitiesRESPONSIBILITIES:Handling CSCA customer service front desk, by assisting incoming customers or by answering their inquiries through emails or phone calls & Respond to their complains Providing branches...

  • Field Operator II

    Found in: beBee S AE - 3 weeks ago


    United Arab Emirates beBee S AE Full time

    Field Operator IIÿWould you like to work onsite with customers ?ÿDo you enjoy installation and maintenance?ÿJoin our successful teamÿAt Baker Hughes our purpose is clear. ÿWe take energy forward by making it safer, cleaner and more efficient for people and the planet. Our team partners with the business to effectively enable and sustain change to...

  • Service Supervisor II

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates beBee S AE Full time

    We are looking for the right people ? people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world?s largest providers of products and services to the...

  • Service Supervisor II

    Found in: beBee S AE - 7 days ago


    Abu Dhabi, United Arab Emirates beBee S AE Full time

    We are looking for the right people ? people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world?s largest providers of products and services to the...

  • Field Service Engineer II

    Found in: beBee S AE - 2 weeks ago


    Dubai, United Arab Emirates beBee S AE Full time

    What Will You Be Doing Every Single Day?úÿÿÿÿÿÿÿÿSafety: Meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).úÿÿÿÿÿÿÿÿCustodian Accounts: Manage effectively, assigned customer accounts service operations, service agreement deliverables as a...

  • Hardware Engr II

    Found in: beBee S AE - 1 week ago


    Dubai, United Arab Emirates beBee S AE Full time

    Advance HW engineer˜£˜˜˜˜˜˜˜AC/DC, DC/DC Power supply design£˜˜˜˜˜˜˜Analog and digital circuit design, Low power design£˜˜˜˜˜˜˜Microcontroller base product design£˜˜˜˜˜˜˜Cellular and RF circuit design£˜˜˜˜˜˜˜Design for EMI/EMC£˜˜˜˜˜˜˜Prepare design document, test plan and test reports£˜˜˜˜˜˜˜White and...

  • IRATA LEVEL II ? Technician

    Found in: beBee S AE - 4 weeks ago


    Abu Dhabi, United Arab Emirates beBee S AE Full time

    ITI/Diploma plus Qualified ASNT Level II/PCN L2 Qualified ITRATA LEVEL II Certification is must5+ years in Oil and Gas industry.GCC experience is mandatoryFamiliar with industry and national code and standardsJO Ref: FHRAbout Client: Global Leader - MNC - ASSET MANAGEMENT SERVICES PROVIDERS TO OIL GAS SectorJob Location: Abu DhabiJob Type: 2+ YEARS

  • Field Engineer

    Found in: beBee S AE - 2 weeks ago


    United Arab Emirates Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Fishing Engineer Ii

    Found in: beBee S AE - 2 weeks ago


    Abu Dhabi, United Arab Emirates Weatherford Full time

    Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that...

  • Strategic Sourcing Spec. II

    Found in: beBee S AE - 1 week ago


    Dubai, United Arab Emirates beBee S AE Full time

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.ÿÿThat means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isn?t just about developing cool...

  • Associate Field Engineer

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates beBee S AE Full time

    Job Overview:Technical understanding, analyzing information, developing standards & procedures, report writing, and problem solving.Interface with other disciplines and functions, as required.Key Tasks and Responsibilities:Specific responsibilities of the Field Engineer include, but are not limited to, the following: Ensuring that all work carried out safely...

  • Customer Service Manager

    Found in: beBee S AE - 2 weeks ago


    United Arab Emirates beBee S AE Full time

    Our client a leading retail company is looking for a Retail customer service Manager for Dubai location.Must have Background in Retail Customer Serviceshould have experience handling a teamWorks with customer on inventory needs, recalls, and issues.Develops and implements material resource plan to enhance product flow, optimize order fulfillment, and...

  • Field Service Engineer

    Found in: beBee S AE - 4 weeks ago


    United Arab Emirates beBee S AE Full time

    Field Service Specialist - Pressure ControlDo you enjoy providing support and guidance to global cross-functional teams?Do you enjoy providing an efficient service to our customers?Join our growing teamBringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter...

  • Senior Field Engineer

    Found in: beBee S AE - 2 weeks ago


    United Arab Emirates Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Field Operator Ii Trs

    Found in: beBee S AE - 2 weeks ago


    Abu Dhabi, United Arab Emirates Weatherford Full time

    Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that...

  • Field Engineer Completions

    Found in: beBee S AE - 2 weeks ago


    Abu Dhabi, United Arab Emirates Weatherford Full time

    Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that...