Application Support Specialist
2 months ago
At Varian, a Siemens Healthineers Company, we bring together the world\'s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Job Based in Pakistan, Karachi, Lahore or Islamabad
At Varian, a Siemens Healthineers Company, we bring together the world\'s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
When you join Varian, you\xe2\x80\x99re joining a company with nearly $3 billion in annual revenue, and more than 11000 team members across more than 36 countries. You\xe2\x80\x99ll be backed by a culture that is centered on fostering your creative potential and experience the full support of an organization and leadership committed to inspiring you to do your best work.
We are looking for an experienced and enthusiastic radiographer or physicist to join us at the leading edge of radiotherapy within our Middle East region. The role will require extensive travel within Middle East including frequent travel to Iran, Iraq, Pakistan & Syria. As well further afield travels in Africa and Europe is expected.
We\xe2\x80\x99ve got a fantastic opportunity to advance your career and put your expertise in radiotherapy to good use, primarily, we will need you to train and support customers on the safe and efficient use of Varian\xe2\x80\x99s ARIA systems, TrueBeam, Edge, Halcyon and ETHOS. You can expect the role to be quite varied from week to week and you will also enjoy a high degree of autonomy in your daily work.
The ideal person will have a previous clinical experience of 5 years minimum, but full (and on-going) training will be provided remotely and at our education centers.
Major Responsibilities
Train, counsel and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded VMS products.
Develop tailored training programs for customers in the appropriate use of Varian Medical Systems hardware and software products.
Deliver high quality on-site / remote trainings to customers to instruct them on newly installed VMS products, upgrades to existing systems, or for other product developments.
Provide applications support for internal VMS product testing activities and involvement with \xe2\x80\x98Customer Satisfaction Phase\xe2\x80\x99 testing, where needed.
Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.
May also provide demo support to local, regional and national customer trade events.
Provide support for and participation with the internal training of other VMS colleagues, where needed.
May provide helpdesk support to customers, to ensure that customer enquiries are always addressed in a timely manner and that any data is appropriately handled in accordance with VMS policies.
Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer-oriented activities is available and current.
Maintain competencies and VMS trainings in an on-going and timely manner. e.g. LMS certifications, internal or external training courses, or on-site hospital visits.
Attend Health & Safety training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health & safety in the workplace environment, particularly concerning travel safety, radiation and electrical safety
Job Requirements
Fluency in English and one of the following Farsi, Urdu or Arabic
Be willing to travel extensively, in all countries of Middle East and Africa within normal and non-normal hours and days (as required) in order to best support
Excellent communication skills, teaching experience a plus.
5 years professional clinical experience working in radiotherapy.
Competency with MS Windows and Office applications.
Sound understanding of customers and their clinical requirements.
Excellent communication and organizational skills, along with a mature approach are all prerequisites.
An in-depth knowledge of modern radiotherapy techniques and their underlying principles is also essential.
Good knowledge of processes and methods used in VMS product areas such as product specification, product developments / expansions and product security and safety.
Must be highly self-motivated and able to perform day-to-day work with little or no direct supervision, whilst still maintaining good integration to working with the wider team.
Must be comfortable working within an horizontal organizational structures philosophy.
Additional Preferred Skills and Knowledge
Be able to interpret customer concerns and translate to machine issue.
Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
Basic accelerator theory knowledge.
Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
Must understand team collaboration and have effective networking skills.
Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That\'s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Varian Medical Systems
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