Student Service Centre Administrator Dubai Campus

1 month ago

UAE, United Arab Emirates Heriot Watt University Full time
Summary of Key Duties and Responsibilities: Provide professional customer service in all interactions. Communicate effectively by phone, email and in-person in a professional and tactful manner; respond promptly and accurately. Provide information and assistance to stakeholders on University, rules, policies and procedures, and a wide range services. This includes enrolment, letters, student records, visa, finance and transport. If outside the scope of the Student Service Centre, connect the stakeholder with the relevant recipient/staff. Fulfill requests for transcripts, letters, attestation and other academic services. Maintain Dubai student records, ensuring that student data is captured, retained, and processed at all stages of the student lifecycle. Develop and implement a regular schedule of audits to ensure quality and consistency of data, addressing any gaps. Maintain an accurate and current KHDA student database and complete KHDA submissions related to student data, including the Annual Census, under the supervision of the Student Records Lead. Process the submission of documents and service requests from students, such as completed University forms and assignments/courseworks. Ensure each submission is correctly recorded and directed to the relevant recipient/staff. Investigate and resolve inquiries. If outside the scope of the Student Service Centre, connect the stakeholder with the relevant recipient/staff. Maintain clean and orderly Student Service Centre areas. Connect stakeholder with relevant Finance Department team member for non-standard payment plans and/or for return of postdated cheques from the bank for those wishing to amend payment method prior to payments becoming due. Help with planning, preparing and implementing various Registry and Student Support events, such as induction, enrolment and graduation. Maintain confidentiality of University and student records. Prepare, compile and maintain periodic activity reports and records. Other duties as assigned to support the mandate and goals of the Registry and Academic Support Directorate. Education, Qualifications & Experience: These are the criteria on which the short-listing and recruitment selection will be made Essential Educated to at least degree or similar or equivalent practical experience in the workplace Experience of working within a similar environment as outlined above Excellent English language skills including writing, speaking and comprehension Competent in the use of relevant IT packages Analytical problem-solving skills Well-developed interpersonal skills Demonstrable excellent customer service Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment Demonstrable professional and proactive approach Desirable Experience in Higher Education Specific IT software package knowledge At Heriot-Watt we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.

The appointment is conditional upon successful completion of all Labour and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place

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