كيف تصبح Customer Service Representative في الإمارات العربية المتحدة

ماذا يعمل Customer Service Representative؟

Yatawalaa mumathilloo khidmat al-'umala' idaarat istifsaaraat al-'umala' wa hall al-shakaawa wa mu'aalajat at-talabaat wal-mardudaat wa tawfir ma'luumaat 'an al-muntajaat aw al-khadamaat 'abra al-haatif wal-barid al-iliktruniy wal-dardashah wal-liqaa'aat al-shakhsiyyah.

المهام المعتادة

• Ar-radd 'ala istifsaaraat al-'umala' 'abra al-haatif wal-bariid al-iliktruniy wal-dardashah wa wasaa'il al-tawaasul al-ijtimaa'iy.
• Hall shakaawa wa mashaakil al-'umala' bi-fakaa'a wa mihanniyyah.
• Mu'aalajat at-talabaat wal-mardudaat wal-istibdaalaat wal-mustardaat bi-diqqa.
• Tawfir ma'luumaat mufassalah 'an al-muntajaat wal-khadamaat lil-'umala'.
• Tawthiiq al-tafaa'ulaat ma'a al-'umala' wa tahdith sijillaat al-hisaabaat fi anzimant CRM.
• Tas'iid al-masaa'il al-mu'aqqadah ila al-aqsaam aw al-mushrifiin al-mukhassasiin.
• Mutaaba'at al-'umala' li-dhaman ridaahum wa hall al-mushkilah.
• Al-iltizaam bi-ma'aayiir waqt al-istiijaabah wal-jawdah al-fardiyyah wal-jamaa'iyyah.

الأسئلة الشائعة